Associate Technical Support Specialist

Behavox; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading company in software development is looking for an Associate Technical Support Specialist. This entry-level position involves troubleshooting technical issues, managing service tickets, and offers significant growth opportunities. Candidates with a genuine interest in AI/ML and problem-solving skills will thrive in this role.

Benefits

Highly competitive compensation with bonus pay

Excellent health benefits for employees and families

Generous time-off and flexible work schedules

Qualifications

• 0-2 years of technical experience, preferably in application support.
• Genuine interest in Behavox’s mission or technologies.
• Familiarity with CRM tools and troubleshooting skills.

Responsibilities

• Handle ticket and alert management, internal communication.
• Troubleshoot complex distributed systems and complete service tickets.
• Communicate effectively within a large team.

Skills

Time Management

Attention to Detail

Clear Communication

Problem-solving

Tools

Zendesk

Jira Service Management

Job description

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About Behavox : Behavox is shaping the future of how businesses harness their most important raw material - data. Our mission is bold : to organize enterprise data into actionable information that protects and promotes the business growth of multinational companies worldwide.

Our data operating platform helps manage enterprise risk, compliance, and maximize revenue and value. We build multilingual, AI / ML-based solutions that activate data across all functions within a global enterprise. Our approach is unique and validated by our customers, who encourage us to keep innovating because no one else aggregates, analyzes, and acts on data quite like us.

We seek fearless innovators with an insatiable appetite for building unprecedented solutions.

About The Role

As an Associate Technical Support Specialist, you will handle Ticket and Alert management, internal communication, and proactive troubleshooting (e.g., escalations and follow-ups). You will gain exposure to troubleshooting complex distributed systems.

This role offers an opportunity to expand your technical skills and collaborate with a dedicated community of leaders on award-winning AI / ML technology.

This position is ideal for :

• Learning to operate and troubleshoot complex distributed systems
• Working with major financial organizations
• Potential career growth into Data Science, DevOps, Development, or QA teams

What You'll Bring

• A genuine interest in Behavox’s mission, marketplace, or technologies
• 0-2 years of technical experience, preferably in application support within a SaaS organization
• Familiarity with Customer Relationship Management tools (e.g., Zendesk, Jira Service Management)
• Strong skills in time management, attention to detail, and clear communication
• Problem-solving skills, curiosity, and ability to infer from experience

What You'll Do

• Follow support processes and actively listen to understand customer issues
• Troubleshoot basic technical problems and use computer systems confidently
• Complete service tickets within SLA and customer service standards
• Communicate effectively within a large team and adapt quickly to new situations

What We Offer

• A global mission with a passionate community worldwide
• Impactful work with significant learning opportunities
• Highly competitive compensation with 100% bonus pay
• Excellent health benefits for employees and families
• Generous time-off and flexible work schedules

Our Process

We value talent and aim to build a community of high-performing individuals. Our hiring process involves mutual assessment of skills, experience, and cultural fit, including a practical work task simulation to ensure alignment with role expectations.

• Seniority level : Entry level
• Employment type : Full-time
• Job function : Information Technology
• Industry : Software Development

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