Associate Technical Specialist

Manulife/John Hancock; Toronto; On-site; CAD 63,000 - 105,000; Full time

Job summary

Manulife/John Hancock in Toronto is seeking an Associate Technical Specialist to join our collaborative team. You will manage and support the production of virtual and onsite live streams and events, ensuring a reliable participant experience across meetings and broadcasts.

The role requires 3-5 years in audiovisual/IT, strong troubleshooting and customer-service skills, and hands-on experience with conference setup, video recording, streaming, and testing equipment during room installations.

Qualifications

• 3-5 years of experience as a Technical Specialist in information systems, television, broadcasting, or a related field.
• Demonstrated experience in technical support or technical customer service.
• Demonstrated experience implementing, administering, and supporting audiovisual and broadcast technologies.
• Familiarity with video-conferencing hardware and software and related technologies.
• Experience with video recording and streaming solutions, video and audio editing, and production.
• Strong troubleshooting, communication, and customer-service skills, with the ability to support a range of users and meeting requirements.
• Knowledge of networking and video/VoIP protocols and their implementation.
• Experience with resolving systemic and end-user issues in a VoIP/video network in a customer-facing environment.

Responsibilities

• Manage and support the production of virtual and onsite live streams and events.
• Monitor complex, high-visibility meetings to help ensure a reliable participant experience.
• Respond to critical issues requiring high-priority meeting support.
• Resolve meeting scheduling and room reservation issues.
• Assist with testing virtual meeting and audiovisual equipment during new room installations and relocations.
• Respond to support requests received through the ticketing system, email, and SMS alerts.
• Troubleshoot and resolve technical issues related to conference setup and audiovisual equipment.
• Contribute to the development and implementation of new meeting technology and audiovisual initiatives.

Skills

Video conferencing technology

AV production

Technical support

Troubleshooting

Customer service

Live events coordination

Tools

Video editing software

Broadcast hardware

Job description

We are seeking an Associate Technical Specialist to join our collaborative team. Our team delivers technology infrastructure services worldwide, and this role helps provide reliable, high-quality support for live events, meetings, and audiovisual environments. The successful candidate will bring a strong technical background and hands‑on experience in audio and video production, including scheduling, equipment setup, and operating cameras, lighting, and audio equipment. The role also requires strong knowledge of systems, platforms, services, hardware, software, and technologies related to sound and visual production.

Position Responsibilities:

• Manage and support the production of virtual and onsite live streams and events.
• Monitor complex, high-visibility meetings to help ensure a reliable participant experience.
• Respond to critical issues requiring high-priority meeting support.
• Resolve meeting scheduling and room reservation issues.
• Assist with testing virtual meeting and audiovisual equipment during new room installations and relocations.
• Respond to support requests received through the ticketing system, email, and SMS alerts.
• Troubleshoot and resolve technical issues related to conference setup and audiovisual equipment.
• Contribute to the development and implementation of new meeting technology and audiovisual initiatives.

Required Qualifications:

• 3-5 years of experience as a Technical Specialist in information systems, television, broadcasting, or a related field.
• Demonstrated experience in technical support or technical customer service.
• Demonstrated experience implementing, administering, and supporting audiovisual and broadcast technologies.
• Familiarity with video-conferencing hardware and software and related technologies.
• Experience with video recording and streaming solutions, video and audio editing, and production.
• Strong troubleshooting, communication, and customer-service skills, with the ability to support a range of users and meeting requirements.

Preferred Qualifications:

• Knowledge of networking and video/VoIP protocols and their implementation.
• Experience with resolving systemic and end-user issues in a VoIP/video network in a customer‑facing environment.

When you join our team:

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well being and inclusion are more than just words. As part of our distributed team, we’ll support you in crafting the future you want to see.

About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location Toronto, Ontario Working Arrangement In Office Salary range is expected to be between $62,850.00 CAD - $104,750.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.

We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry‑leading AI, and accelerating a sustainable and economically inclusive future.

Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

We’re proud of our accomplishments and recognition.

Recent awards include:

• 2026 Gallup Exceptional Workplace Award Winner
• Manulife Named one of Forbes World’s Best Employers 2025
• Financial Times World’s Best Employers Asia-Pacific 2026
• We’ve been recognized as one of Canada’s Top 100 Employers 2026
• #1 Life Insurer for AI Maturity by Evident 2026

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Our ambition is to be the number one choice for customers. Learn more at https://www.manulife.com/.