Associate Technical Account Manager

Yardi; Burnaby; Hybrid; CAD 61,000 - 64,000; Full time

Benefits offered by this job

100% paid employee medical premiums

Profit-sharing plan

Flexible work arrangements

Job summary

Yardi in Burnaby, BC seeks an Associate Technical Account Manager to help multifamily clients maximize value from its property management software. You will combine technical setup, troubleshooting, and client communication to ensure smooth ongoing success.

Travel may be required during training; you will work with a collaborative team, leveraging your problem-solving and relationship-building strengths to deliver impactful client outcomes.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Comfortable providing live support via phone and email.
• Proactive problem-solver with a customer-focused mindset.
• Detail-oriented and process-driven, with accuracy and efficiency.
• Adaptable and able to thrive in fast-paced environments.
• Skilled at building relationships and earning client trust.
• Driven to exceed expectations and deliver exceptional service.
• Quick learner who embraces new tools and concepts.

Responsibilities

• Provide technical software support, setup, and implementation guidance to clients.
• Troubleshoot application issues and deliver effective solutions.
• Communicate clearly to earn client trust from setup through ongoing success.
• Share relevant product features and best practices to support client success.
• Collaborate with teams to resolve challenges and deliver innovative solutions.
• Continue learning about products and industry trends to drive client success.

Skills

Live support (phone & email)

Technical troubleshooting

Customer service mindset

Relationship building

Adaptability

Organized and detail-oriented

Education

Bachelor's degree in Business/Finance/Math/CS or related field

Tools

Yardi software

Job description

About the Role:

Are you passionate about learning new technology and building strong client relationships? We’re looking for an Associate Technical Account Manager (ATAM) to help our multifamily residential clients get the most value from Yardi’s property management software solutions.

In this role, you’ll combine your technical aptitude and communication skills to support clients through software setup, troubleshooting, and day-to-day use. Whether it's answering a quick question or resolving a challenge, you'll help clients have a smooth, successful experience with our software.

You’ll build expertise in how Yardi’s software supports every stage of the renter journey and equips property managers with the tools for financial reporting, leasing, maintenance, and more. As part of a collaborative team, you’ll work closely with clients and internal departments to deliver high-quality, solution-focused support. If you're a quick learner who enjoys exploring technology and making a positive impact for clients, we’d love to hear from you.

*** This position requires flexibility for travel during the second week of employment for training purposes. Training may be conducted locally or at an alternate location based on business needs. Candidates should be prepared and available to travel as required during this time. ***

What You’ll Do:

• Provide technical software support, set-up, and implementation guidance to clients across a suite of products, delivering assistance via email and phone.
• Utilize your problem-solving skills to effectively troubleshoot application issues, overcome challenges, and deliver effective solutions.
• Apply your communication strengths to earn client trust through responsive support and clear guidance from set-up through ongoing success.
• Champion client success by sharing relevant product features, best practices, and personalized guidance.
• Collaborate with dynamic teams to quickly escape and resolve challenges, helping deliver innovative solutions that make a real impact on our clients.
• Enjoy a continuous journey of learning as you master our products and industry trends to drive client success.

Who You Are:

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience.
• Comfortable providing live support via phone and email, confidently troubleshooting technical issues.
• A proactive problem-solver with a strong customer-focused mindset.
• Detail-oriented and process-driven, with a focus on accuracy and efficiency.
• Adaptable and flexible; you thrive in fast-paced, ever-changing environments.
• Skilled at building strong relationships and earning trust with clients.
• Driven to exceed expectations and deliver exceptional customer service.
• A quick learner who embraces new tools, technologies, and concepts.
• Naturally organized and able to prioritize tasks with clarity and confidence.

Ideal to Have:

• Familiarity with property management or real estate software, particularly Yardi.
• Hands-on experience with technical support and application troubleshooting.

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products.

Discover the Yardi Difference:

Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

#YardiCareers #TeamYardi #hiring

$31.25/hr - $32.81/hr

EOE/Race/Gender/Disability/Vets

*sb

#LI-Hybrid