Associate Product Manager & PI Planning Lead, eComm Fulfillment

Canadian Tire; Toronto; On-site; CAD 85,000 - 115,000; Full time

Job summary

Canadian Tire is seeking an Associate Product Manager, Customer Engagement & PI Planning to support the development, optimization, and governance of customer engagement products across the fulfillment journey.

You will coordinate PI Planning for eCommerce Fulfillment and work with Product Managers, Business Analysts, Scrum Masters, and delivery stakeholders to ensure initiatives are properly planned, prioritized, and launched.

Qualifications

• 2–5+ years of experience in Product Management, Project Management, Program Management, Business Analysis, or a related field.
• Experience working within Agile product development environments.
• Strong understanding of backlog management, sprint planning, story refinement, and software delivery processes.
• Experience coordinating cross-functional initiatives involving business and technology teams.

Responsibilities

• Serve as a key coordinator of the quarterly PI Planning process for eCommerce Fulfillment teams.
• Manage pre-PI Planning readiness activities across multiple product portfolios.
• Monitor enhancement progress through planning milestones including requirements definition, sizing, design, WBS, story writing, refinement, and prioritization.
• Facilitate weekly Pre-PI Planning meetings with Product Managers and Associate Product Managers.
• Track planning readiness and ensure initiatives meet governance checkpoints before PI Planning.
• Work with Scrum Masters, Delivery Leads, Architects, and Business Analysts to address blockers and risks.
• Prepare quarterly planning materials and maintain planning documentation.
• Create and maintain PI Objectives, capacity planning materials, dependency tracking, and risk registers.
• Support facilitation of quarterly PI Planning sessions and coordinate planning agendas and stakeholder participation.
• Document and communicate planning outcomes, risks, dependencies, and actions.

Skills

Backlog management

Sprint planning

Stakeholder management

Communication

Analytical thinking

Tools

Jira

Confluence

Excel

PowerPoint

Job description

As an Associate Product Manager, Customer Engagement & PI Planning at Canadian Tire, you will be responsible for supporting the development, enhancement, and ongoing optimization of customer engagement products that impact how customers interact with Canadian Tire throughout their fulfillment journey. These products include Delivery (including freight payment, reconciliation and reporting), Store Fulfillment, customer communication channels (email, SMS, notifications), contact centre capabilities, self-service experiences, and a variety of internally developed and third-party technology solutions.

In addition to product ownership responsibilities, you will serve as a key coordinator for Program Increment (PI) Planning activities across the eCommerce Fulfillment organization. You will work closely with Product Managers, Business Analysts, Scrum Masters, Delivery Leads, Architects, and business stakeholders to ensure initiatives are properly planned, prioritized, estimated, and ready for quarterly planning cycles.

Responsibilities

• Serve as a key coordinator of the quarterly PI Planning process for eCommerce Fulfillment teams
• Manage pre-PI Planning readiness activities across multiple product portfolios
• Monitor enhancement progress through key planning milestones including requirements definition, T-shirt sizing, solution design, WBS, story writing, refinement, and prioritization
• Facilitate weekly Pre-PI Planning meetings with Product Managers and Associate Product Managers
• Track planning readiness and ensure initiatives meet required governance checkpoints before PI Planning
• Work closely with Scrum Masters, Delivery Leads, Architects, and Business Analysts to address blockers and planning risks
• Prepare quarterly planning materials and maintain planning documentation
• Create and maintain PI Objectives, capacity planning materials, dependency tracking, and risk registers
• Support facilitation of quarterly PI Planning sessions and coordinate planning agendas, breakout sessions, and stakeholder participation
• Document and communicate planning outcomes, risks, dependencies, and action items
• Build strong partnerships across Product, IT, Operations, Contact Centre, Digital, Architecture, and Delivery teams
• Help monitor squad capacity, backlog health, and projected workload with IT
• Support the development and execution of product strategies that align with business objectives, customer needs, and organizational priorities
• Own product enhancements from concept through launch and post-launch evaluation
• Collaborate with architects, engineers, business analysts, QA teams, and operations partners throughout the development lifecycle
• Monitor product and feature performance using operational, customer experience, and business KPIs
• Drive continuous improvement of planning processes, product delivery practices, and team effectiveness

Requirements

• 2–5+ years of experience in Product Management, Project Management, Program Management, Business Analysis, or a related discipline
• Experience working within Agile product development environments
• Strong understanding of backlog management, sprint planning, story refinement, and software delivery processes
• Experience coordinating cross-functional initiatives involving business and technology teams
• Strong organizational skills with the ability to manage multiple workstreams and deadlines simultaneously
• Excellent stakeholder management and communication skills
• Strong analytical and problem-solving capabilities
• Experience working with planning and delivery tools such as Jira, Confluence, Excel, PowerPoint, and related reporting tools
• Experience with SAFe, Agile Release Trains, Program Increment Planning, capacity planning, or portfolio planning is considered a strong asset

2–5+ years of experience in Product Management, Project Management, Program Management, or Business Analysis. Experience in Agile environments with strong understanding of backlog management, sprint planning, and story refinement. Proficiency with Jira, Confluence, Excel, and PowerPoint. SAFe or PI Planning experience is a strong asset.