Associate Ombudsperson

WESTERN UNIVERSITY; London; On-site; CAD 68,000 - 97,000; Full time

Benefits offered by this job

Secondments welcome

Job summary

Western University in London, Ontario invites applications for an Associate Ombudsperson. The role acts as the first point of contact for students with university-related concerns, providing confidential and impartial guidance.

You will assist in complaint and conflict resolution, coordinate administrative processes, manage office operations, and contribute to continuous improvement through reporting and recommendations. This is a 1-year, full-time, on-site contract position.

Qualifications

• Education: Undergraduate degree.
• Experience: 5 years with post-secondary students and conflict management.
• Skills: ability to analyze data and communicate with senior staff.

Responsibilities

• Serve as the first contact for students with university-related concerns.
• Provide confidential and impartial advice, and assist in conflict resolution.
• Coordinate administrative processes and monitor office operations.

Skills

Data analysis

Professionalism

Conflict resolution

Communication with senior leaders

Office software

Education

Undergraduate Degree

Tools

Microsoft Office Suite

Job description

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The base salary will be $67,680 - $96,590 per annum. Starting salary will be aligned with the successful candidate’s experience, skills, and demonstrated qualifications.

Please note, this position is a 1-year temporary full-time contract opportunity covering a leave of absence.

Secondments are Welcome

Click here for more details on secondment opportunities.

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The Office of the Ombudsperson provides an impartial, confidential environment in which students can discuss a University related problem or concern and, when appropriate, to assist University administrators in ensuring Western is a fair environment in which to study, work and live.

Responsibilities

The Associate Ombudsperson is a key member of the Office of the Ombudsperson. The Associate Ombudsperson will act as the first contact for students who have a University-related concern. The Associate Ombudsperson will provide information, confidential and impartial advice, complaint and conflict resolution, consultation, investigation and diplomacy, ensuring the University community is served effectively. This role will facilitate and provide oversight for a wide range of administrative functions and processes by maintaining office supplies and equipment, liaising with and coordinating payment for internal and external suppliers, scheduling appointments, and answering the general office phone. The Associate Ombudsperson will monitor and evaluate current administrative processes, and make recommendations regarding the development and implementation of new and revised processes to support continuous improvement and the use of best practices. This role will maintain the office web site and provide information and reports as required.

Qualifications

Education:

• Undergraduate Degree

Experience:

• 5 years of experience in the following:
  • Progressive experience working with post-secondary students
  • Experience in advising individuals on conflict management and mediation
  • Experience communicating with individuals in senior positions

Knowledge, Skills & Abilities:

• Ability to collect and analyze data in an objective manner to make appropriate decisions and recommendations
• Ability to demonstrate a high level of professionalism and to work effectively and efficiently with internal and external clients at all levels of the organization
• Ability to investigate defined issues, solicit input, and suggest remedies and alternative approaches that meet the needs of the situation
• Ability to use judgment and quickly acquire the knowledge necessary to assess and prioritize demands
• Knowledge of general office procedures, best practices for assessing, developing and implementing new business processes and procedures
• Organizational skills to manage multiple assignments that are accurate and thorough, sometimes of a complex nature or involving competing priorities
• Ability to ensure expenditures and resources are within allotments, and to make appropriate modifications when required
• Competency to maintain confidentiality and treat sensitive information with discretion
• Client service skills to understand client needs and expectations, with a desire to deliver helpful and reliable service to the University community
• Ability to identify opportunities for improvement and actively support change initiatives
• Ability and willingness to employ a consultative and collaborative approach to addressing issues and making decisions
• Commitment to ongoing professional development with a desire to take on new challenges
• A well-defined sense of diplomacy, including solid negotiation and conflict resolution skills
• Ability to remain highly motivated, resilient, innovative, and collaborative when faced with challenges
• Intermediate computer skills in Microsoft Office Suite
• Influential interpersonal skills that build positive and strong relationships
• Familiarity with University policies and procedures preferred

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone [phone].

Please Note:

This position is an existing vacancy. This position is fully in-person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.