Associate Manager, Customer Service

Cencora; Ontario; On-site; CAD 50,000 - 70,000; Full time

Job summary

Cencora seeks a dedicated Customer Service Supervisor to lead a team, ensuring efficient operations in a warehouse environment. This role involves organizing tasks, training staff, and enhancing customer service strategies. Join a company committed to improving lives through health and wellness.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Wellness Programs

Training Opportunities

Mentorship

Qualifications

• Minimum of 3-5 years of experience in a warehouse customer service role.

Responsibilities

• Organize tasks among CSRs for balanced workload.
• Assist with training, onboarding, and performance management.
• Prepare and issue monthly KPI reports.

Skills

Leadership

Problem Solving

Communication

Multi-tasking

Attention to Detail

Education

Post-secondary education

Tools

Microsoft Office

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Primary Duties and Responsibilities :

• Organize tasks between CSRs to ensure a balanced workload among the team.
• Act as a liaison between team members.
• Assist the Senior Manager, Customer Service, with the selection, training, onboarding, and performance management of warehouse employees.
• Support employee engagement strategies and facilitate their execution.
• Track and monitor daily attendance and overtime; assist with staff vacation scheduling.
• Review call audits and provide feedback to CSRs as needed.
• Assist in system testing during onboarding of new clients or programs.
• Make suggestions to the Senior Manager, Customer Service, to improve customer service operations.
• Communicate with internal and external customers and participate in client meetings as required.
• Prepare and issue monthly KPI reports.
• Monitor daily workload to ensure adherence to KPIs.
• Collaborate with other departments and management to resolve issues.
• Motivate and direct team members.
• Willingness to work extended hours to meet daily production goals.
• Assist with various scheduled and unscheduled projects in the department.
• Adhere to all procedures and work instructions.
• Perform other tasks as assigned.

Experience and Educational Requirements :

• Post-secondary education or equivalent in a related field.
• Minimum of 3-5 years of experience in a warehouse customer service role.

Minimum Skills, Knowledge, and Abilities :

• Strong interpersonal and leadership skills.
• Excellent problem-solving abilities.
• Effective communication skills, both oral and written.
• Ability to work independently and as part of a team.
• Capability to multi-task in a fast-paced environment.
• High level of responsibility, attention to detail, and work ethic.
• Customer-focused and proactive.
• Self-starter, organized, and efficient.
• Ability to produce high-quality work under pressure.
• Proficiency in Microsoft Office applications and order entry systems.

What Cencora Offers

We provide comprehensive compensation, benefits, and resources that foster an inclusive culture and support our team members’ purpose-driven lives. Benefits include medical, dental, vision, and wellness programs, support for working families, and opportunities for personal and professional growth through training, mentorship, and community involvement.

Cencora is committed to equal employment opportunity and prohibits discrimination and harassment. We also provide reasonable accommodations for individuals with disabilities upon request. For accommodation requests, contact us at 888.692.2272 or [emailprotected] .

Accessibility Policy

We are committed to accessible employment practices and will accommodate individuals with disabilities during the recruitment, hiring, and employment processes.