Associate Manager - Community Team

Ubisoft; Montreal (administrative region); On-site; CAD 80,000 - 110,000; Full time

Job summary

Ubisoft Montreal is seeking an Associate Manager for the Community Team to oversee a group of Community Managers across an assigned portfolio of games, driving growth, performance, and operational excellence.

You will coach, mentor, and evaluate team members, implement best practices, and collaborate with cross-functional partners to enhance player engagement and feedback loops.

Qualifications

• Demonstrated experience in community management or a similar role.
• Proven ability to lead and develop a diverse, distributed team.
• Familiar with social media channels, live streams, and YouTube.
• Experience in the video games industry is a significant plus.

Responsibilities

• Support the Portfolio Lead in daily management and operations of the Community team.
• Lead a team of Community Managers with supervision, review, and performance management.
• Coach the team with feedback and development plans.
• Drive innovation and autonomy through a growth mindset.
• Develop best practices for content production and KPI tracking.
• Incorporate global processes to establish team standards and trainings.
• Manage team resources, workload, and staffing to meet objectives.
• Review employee feedback and create action plans to address issues.
• Build relationships with partner teams in Community, Social, and Support.
• Foster a fun, collaborative environment and tell the stories of Ubisoft games.

Skills

Community management

People management

Social media channels

Video games industry experience

Job description

Company Description

Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!

Job Description

The Community Team is responsible for player engagement activities across community channels, including content creation and player insights and feedback. The Associate Manager, Community Team, will be responsible for overseeing the daily operations of a team of Community Managers working on an assigned portfolio of games. This role supports the Community team by managing the growth, development, and performance of the respective portfolio’s Community Managers. Additionally, the Associate Manager contributes to transversal and game-specific projects and initiatives.

WHAT YOU'LL DO

• Support the Portfolio Lead in the daily management and operations of the Community team on an assigned portfolio of games. Provide recommendations on process and performance improvements, acting as an enabler for operational excellence.
• Lead a team of Community Managers, which includes day-to-day supervision, review of work activity and results, and performance management.
• Coach the team by assessing strengths and development needs, giving timely feedback, and creating improvement and training plans.
• Drive innovation & solution-driven mindset for Community Managers to help develop autonomy and growth.
• Develop and maintain best practices and initiatives to support the player community, including but not limited to: content production practices, standards of quality, and team Key Performance Indicators.
• Incorporate leadership directives, new global processes, and best practices from portfolio’s Social Media Manager to establish team standards and trainings.
• Manage team resources, workload, staffing allocations, and resources to support business objectives of the portfolio.
• Review annual employee feedback surveys and collaborate with Portfolio Lead to create action plans to address key issues and pain points.
• Develop and maintain relationships with partner teams in Community, Social, Player Support, & Frontline.
• Create a fun, collaborative environment with a shared desire to enhance the experience of Ubisoft players and tell the stories of our games.

Qualifications

WHAT YOU'LL BRING

• Intermediate experience in community management or similar role.
• People management experience with a track record of leading diverse, distributed teams a plus.
• Familiar with social media channels, live streams, and YouTube.
• Experience in the video games industry a significant plus.

Contract: PermanentWork flexibility: Office-based