Associate Manager, Case Management

Croix-Rouge; Ottawa; Ibrido; CAD 60.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work

Training program

Annual bonus

Education reimbursement

Benefits package

Pension plan

Life insurance

Share ownership program

Transit access

Descrizione del lavoro

Randstad Canada is hiring a Disability Case Manager in Ottawa, Ontario. This role focuses on delivering client-centered disability solutions within a hybrid work environment, overseeing disability claims from intake to return-to-work planning.

The ideal candidate has bilingual English/French abilities, experience in disability or health claims, and strong communication skills to support employees and collaborate with providers and internal teams.

Competenze

• Bilingual English and French required.
• Experience in health, wellness or disability claims and customer service.
• Strong listening and verbal/written communication skills.
• Ability to manage sensitive/ confidential cases with care.

Mansioni

• Manage a portfolio of disability claims with timely, accurate handling.
• Evaluate medical documentation to determine eligibility and next steps.
• Provide compassionate support to employees facing disability.
• Communicate effectively with claimants, healthcare providers and internal teams.
• Ensure compliance with company policies and regulatory requirements.
• Maintain confidentiality of disability information and claims.

Conoscenze

Bilingual English & French

Disability claims experience

Communication skills

Attention to detail

Working under pressure

Organizational skills

Tech savvy

Security clearance (Protected B)

Descrizione del lavoro

Disability Case Manager

Last updated: 1 day ago. Permanent.

In this dynamic and results-oriented environment, you will take action by delivering client-centered disability solutions in the insurance industry. As a Disability Case Manager, you will play a key role within the client service team, proactively overseeing assigned disability claims. This involves assessing medical information and job responsibilities, creating effective case management strategies, and developing return-to-work plans to support individuals during their disability period.

Advantages

• Hybrid workstyle that includes some rotational in-office & work-from-home capabilities.
• An extensive and renowned online training program to provide you all the necessary tools to be successful in this position.
• Career opportunity advancement.
• Competitive salary and annual bonus program.
• $2000 education reimbursement per year.
• Flexible benefits and employee discount program.
• Paid vacation, personal day, and employee volunteer day allotment.
• Competitive pension plan and life insurance plans.
• Advantageous share ownership program.
• Centrally located offices with easy access to public transportation.

Responsibilities

• Manage a portfolio of disability claims, ensuring timely and accurate case handling.
• Evaluate medical documentation to determine claim eligibility and next steps.
• Provide compassionate support to employees dealing with challenging and traumatic experiences.
• Communicate effectively with claimants, healthcare providers, and internal teams.
• Ensure compliance with company policies and regulatory requirements.
• Maintain confidentiality while handling sensitive information related to disability status and claims.

Qualifications

• Experience in health, wellness, disability claims, life/health insurance, injury claims and customer service
• Strong listening and communication skills
• Ability to work in a fast-paced, high volume environment with attention to detail
• Works well under pressure and handle sensitive/confidential cases
• Managing complex situations with professionalism and care
• Bilingual (English & French) required
• Organizational skills
• Tech savvy
• Reliability Status security clearance Protected B

Summary

If you are passionate about making a difference and have the experience to support clients through their disability claims, we encourage you to apply directly.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements to ensure their ability to fully participate in the interview process.