Associate Franchise Operations Manager (Quebec)

The Wendy's Company; Quebec; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

The Wendy's Company is seeking a Franchise Operations Associate to drive operational excellence across franchisees and markets. You will use audits and sales data to guide improvements, coach franchise leaders, and support country-level planning for growth and brand performance.

Primarily located at Wendy’s restaurants with some remote work, you will partner with FOM/Region Directors to strengthen operations, training, and franchise engagement while contributing to the brand’s expansion strategy.

Qualifications

• Bachelors in Operations, Business Markets and Management, Finance, Supply Chain or related field preferred.
• Minimum 3 years’ experience in operations management with increasing responsibility.
• Experience in a franchise-related role and multi-unit operations.
• Ability to influence and develop organizational capability with diverse stakeholders.
• Strong relationship-building and strategic thinking abilities.
• Proven operating skills with financial and marketing acumen.

Responsibilities

• Drive operational excellence and brand standards across franchisees and country operations.
• Support strategic franchise and country level planning to grow markets and performance.
• Coach franchise leaders on operational performance and data-driven improvements.
• Lead training initiatives with franchise teams and roll out new operations programs.
• Collaborate with regional teams to grow franchise footprints.

Skills

Operational leadership

Strategic thinking

Communication

Relationship building

Financial acumen

Analytical mindset

Team collaboration

Decision making

Bilingual - English/French

Education

Bachelor's degree in Operations/Management/Finance/Supply Chain

Tools

Excel

Data analysis tools

Job description

When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn’t like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you’re looking for a career where you can be part of the action as we continue to grow our iconic brand – We got you!

This role provides operational expertise and influence within assigned countries and franchise organizations to achieve sales and customer count growth, operational objectives, financial results, investment requirements and development targets. This role manages a smaller portfolio than the FOM position and may report directly into this role. This role will support Franchisees/Countries with up to 8 entities and will support a FOM/Region Director on Franchisees/Countries with larger footprint seeking guidance and support from the FOM where needed.

Ensures focus on Wendy’s brand reputation by driving operational performance and overall customer satisfaction in all restaurants as assigned. Enforces and executes brand protection protocol and partners with franchisees to resolve issues.

Effectively utilizes data from restaurant audits, sales reports and other sources of insight to align objectives with franchisees and achieve business goals. Builds actionable “battle plans & lead profitability roadmaps” that are aligned with the franchisee and drive meaningful growth of the brand with the consumer in the marketplace.

The Franchise Operations Associate is knowledgeable of the training needs of the organization. Provides feedback to franchise training manager to conduct the classes needed. Partners with Franchisee to build their own centers of “Operational Excellence” that will help them strengthen their organization.

Responsibilities

Operational Excellence

– On an ongoing basis conduct restaurant evaluation with franchisee operators with support and direction from the FOM to assess performance on Wendy’s brand standards and then support to make improvements. Coach, teach and expect Franchise Head of operations to implement Wendy’s core operating systems like open, midday and closing flow chart, bin charts, daily operations plans, VTA’s posted, etc. to build a culture of operational pride and excellence. Detailed walk thru to ensure food safety standards are being upheld and if need be escalated to Operations Director. Review Food Safety audit data from 3rd party to provide feedback and appropriate escalation against any risk factors or failures related to food safety, sanitation and pest control.

Country Performance and Management

– Supports strategic franchise and country level planning with the support of the FOM/Region Director to drive market growth and performance, brand ranking and growth through excellent operations, marketing plans and enhanced facilities. Supports franchisee leaders and coaches on operational performance and measures seeking guidance from FOM when needed (Markets <10 restaurants).

Franchise Engagement and Performance Management

– Support evaluation of individual franchise engagement, customer culture, business plan quality & business reviews and provide guidance for improving overall effectiveness. Benchmarks and uses data (Audits, VOC, Financials, etc.) to support strategic planning with franchise partners that drives customer count growth and operational excellence. Seeks support from FOM/Director to gain traction with individual franchisees where needed.

Organizational Focus/Training

– Evaluates and drives individual franchisee operations excellence, as measured by customer feedback and internal evaluations. Work with franchise training manager to conduct needed training classes (Shift Manager/ GM classes) and roll out of operations initiatives to ensure the organization is actively working on growth and development of people. Ensure effective training occurs for new initiatives & products to drive customer loyalty. Conducts Training Restaurant Certifications and Development days with the Franchise District Managers and Director of operations.

Development/Restaurant Growth

– Work closely with regional FOMs and development teams to activate and support plans for franchisees to grow their footprint.

What We Expect From You

• Bachelors in Operations, Business Markets and Management, Finance, Supply Chain or related field is preferred
• Minimum 3 years’ experience with increasing responsibility in operations management
• Experience in franchise-related role, including multi-unit operations experience
• Ability to support, influence and develop organizational capability as well as achieve results with a diverse group of stakeholders
• Natural capacity to quickly establish and build effective relationships across the organization
• Demonstrated strategic thinking capabilities and ability to support growth and change initiatives
• Proven operating skills, financial and marketing acumen
• Established communication skills; has the ability to influence, engage and motivate people
• Self‑motivated, results‑oriented, customer focused team player, holds her or himself accountable for performance, and takes absolute ownership
• High energy and ability to react to situations quickly and decisively, possessing self‑confidence to be assertive when taking a position, and not afraid to make decisions
• Proficient in English and French (written and spoken)

Expected Work Location (Field)

It is expected that you will primarily perform work at Wendy’s Restaurants or to other field locations as designated by the Company. When not working at a Wendy's location, you are permitted to work remotely. Changes to work location arrangements are subject to managerial approval and business needs.

Wendy’s was built on the premise, "Quality is our Recipe", which remains the guidepost of the Wendy's system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand.

The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate’s job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. The target annual bonus for this role is 10% of annualized base salary, based on actual company and personal performance.

NOTE: Wendy’s benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy’s benefits, bonus, and other incentives. Wendy’s retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws.