Associate Director, Shareholder Services & Benefit Payments Product Manager

RBC; Toronto; On-site; CAD 90,000 - 140,000; Full time

Job summary

A leading financial institution in Toronto is looking for a Product Manager for Shareholder Services. This role involves initiating product strategy and managing product solutions aimed at enhancing client retention and acquisition. Candidates should have 3-5 years of experience in Asset Management or Product Management and possess strong strategic planning skills. The company offers competitive compensation, career development opportunities, and a dynamic work environment.

Benefits

Competitive compensation

Career development opportunities

Total rewards program including bonuses

Qualifications

• 3 to 5 years’ experience with Asset Management or Product Management in Financial Services.
• Sound technical knowledge of financial services and asset management.
• Experience in developing effective strategies for products and operations.

Responsibilities

• Initiate and support the overall product strategy for Shareholder Services.
• Lead execution of product changes and enhancements.
• Conduct analysis to understand product profitability and market demand.
• Ensure compliance with governance and audit standards.

Skills

Asset Management/Asset Servicing

Financial services knowledge

Strategic planning

Curiosity in Fintech trends

Education

MBA postgraduate in business or finance

Professional qualifications from a recognized industry body

Job description

Job Description

Shareholder Services (SHS) and Benefit Payments is one of RBC Investor Services (IS) leading and most established products, servicing a range of asset management, insurance, and pension fund clients across the Canadian market.

In this role, you will Initiate and support the overall product strategy, direction and profitability for Shareholder Services and Benefit Payments within RBC IS, in alignment with wider business objectives. You will initiate and support the design, development and management of product solutions that support client retention, target client acquisition, enhance client experience and deliver to client commitments. You will also lead the execution of approved product change/development, ensure the Shareholder Services and Benefit Payment (SHS & Ben Pay) Product Standards and operating framework have a strong fit to client/market demand, and drive a data-oriented product management culture across the business.

What is the opportunity?

Shareholder Services (SHS) and Benefit Payments is one of RBC Investor Services (IS) leading and most established products, servicing a range of asset management, insurance, and pension fund clients across the Canadian market.

In this role, you will Initiate and support the overall product strategy, direction and profitability for Shareholder Services and Benefit Payments within RBC IS, in alignment with wider business objectives. You will initiate and support the design, development and management of product solutions that support client retention, target client acquisition, enhance client experience and deliver to client commitments.

What will you do?

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Proactively involved in the assessment of available market intelligence and stakeholder feedback (clients and functions) on strategy and evolution of the Fund Services business product, including target market, features, product/service experience, regulation and compliance.

Support development and maintenance of suite of SHS & Ben Pay product solutions focused on delivering NIAT growth through enhancing/digitizing products, generating client value, delivering by geography and platform.

Develop a clear product roadmap in-collaboration with the SHS & Ben Pay Product Head, Client Success, Client Operations and Business Development.

Responsible for analysis of product-related change, including commercially viable and client focused business cases, with prioritization and approval of product, client, operational and regulatory change. Business cases to be managed in-collaboration with Profitability and Protocols.

Support design and efficiency of product operating model(s), product standardsand technical stack/architecture, with an objective to simplify where possible working with the Product Architect

Conduct analysis to understand the detailed P&L for SHS & Ben Pay and embed financials in driving client, product, execution and functional change on product profitability.

Employ a data-led approach to understand all aspects (operational, client servicing, risk management, sales etc.) of product performance, revenue realization, expense management and risk mitigation.

Responsible for ensuring appropriate governance, compliance with policies/frameworks and oversight of issues, risks, audit and compliance items.

Support client design for non-standard client on-boarding for SHS and Ben Pay as part of a wider bundled solution set offered by RBC IS

What do you need to succeed?

Must-have

• 3 to 5 years’ experience, with a specific focus in Asset Management/Asset Servicing or experience of Product Management roles in other parts of the wider Financial Services industry.
• Sound technical knowledge of the financial services and/or asset management industry.
• Extensive experience in developing & implementing effective strategies/business plans for products, business lines and/or operations groups.
• Proven curiosity regarding Fintech and evolving investment industry trends.

Nice-to-have

• MBA post-graduate in business or finance
• Professional qualifications from a recognised industry body

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Excellent opportunity to make a meaningful impact on the RBC I&TS business and gain knowledge and experience from a strong and diverse team
• Opportunity to collaborate with other business segments within the bank
• Excellent career development and progression opportunities
• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Competitive compensation

Additional Job Details

Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-01-22

Application Deadline: 2026-02-05

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$90,000.00 - $140,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging, and opportunity for all.

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Additional Information

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.