Associate Director - Onboarding Systems (GWO)

Scotiabank; Toronto; On-site; CAD 140,000 - 200,000; Full time

Benefits offered by this job

Bonus

Flexible vacation

Comprehensive benefits

ERGs and inclusive culture

Job summary

Scotiabank is seeking an Associate Director - Onboarding Systems (GWO) to own technology strategy and delivery for client onboarding, including KYC/AML and regulatory needs. You will lead modernization, regulatory initiatives, and business transformation to improve efficiency, data quality, and experience.

You will oversee BAU changes, risk governance, testing, and deployment while coaching a high-performing team and ensuring regulatory alignment with bank policies.

Qualifications

• Experience with GBM onboarding, KYC/AML regulatory onboarding.
• Strong analytical/problem-solving skills and detail orientation.
• Familiarity with agile methodology and SDLC in a business user context.

Responsibilities

• Own the strategic direction and governance of the FenX onboarding platform.
• Lead BAU enhancements, regulatory changes, defects, upgrades, and production support.
• Oversee requirements, UAT, release management, and implementation with controls.
• Drive modernization, automation, and regulatory-compliant changes.

Skills

Agile methodologies

Leadership

Analytical thinking

Education

Undergraduate degree in Mathematics, Statistics, Computer Science, Information Systems, IT, or Business

Tools

Fenergo FenX platform

Job description

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Title: Associate Director - Onboarding Systems (GWO)

Requisition ID: 269313

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role

The Associate Director, Onboarding Systems, is responsible for the technology product strategy, governance, and delivery of technology capabilities supporting Global Banking & Markets client onboarding processes, including KYC, AML, and Regulatory Onboarding requirements such as Dodd-Frank (CFTC, SBS), Canadian Derivatives, and EMIR and other OTC market regulations. The role leads onboarding platform modernization, regulatory change initiatives, and business transformation efforts to enhance operational efficiency, strengthen regulatory compliance, and improve the client onboarding experience while supporting client onboarding data governance.

Is this role right for you? In this role, you will:

• Own the strategic direction, governance, and ongoing evolution of the Fenergo (FenX) platform and related onboarding tools and platforms supporting KYC, AML, and Regulatory Onboarding data and document capture processes
• Lead the intake, prioritization, delivery, and governance of BAU enhancements, regulatory changes, defect resolution, system upgrades, and production support activities to ensure platform stability and alignment with business needs
• Oversee business requirements, impact assessments, user acceptance testing (UAT), release management, and implementation activities to ensure changes are delivered effectively and with appropriate controls
• Drive platform modernization, automation, and strategic change initiatives to improve operational efficiency, data quality, client experience, and regulatory compliance

Data Governance & Regulatory Compliance

• Oversee onboarding data quality, governance, remediation, and reporting initiatives to support regulatory obligations and business decision-making
• Partner with Compliance, Risk, Operations, and Technology teams to ensure onboarding processes and technology solutions align with evolving regulatory requirements
• Build and manage relationships with business, technology, and external vendor partners to deliver scalable onboarding solutions and achieve strategic objectives
• Act as a trusted advisor and subject matter expert on onboarding technology, client lifecycle management, and tech-enabled regulatory onboarding process design
• Lead, coach, and develop a high-performing team while fostering a culture of collaboration, accountability, and continuous improvement
• Drive organizational change management, stakeholder engagement, training, and business readiness activities to support successful adoption of new capabilities
• Ensure effective controls and compliance practices are embedded within onboarding technology processes and initiative delivery in accordance with Bank policies and regulatory expectations

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• Experienced banking professional familiar with the GBM business model and associated risks, client data and product suite
• Must possess knowledge of the Corporate Banking and Capital Markets business and/or onboarding regulations.
• Must be a highly self-motivated individual with excellent analytical and problem-solving skills, technologically savvy and innovative; creative, a self-starter, results-oriented, detail oriented and organized.
• A recognized undergraduate degree is required, preferably in Mathematics, Statistics, Computer Science, Information Systems, IT, or Business.
• At least 5 years of work experience in similar or related role at a global financial institution.
• Experience and familiarity with the agile methodology and the software development lifecycle, particularly in a business user context.
• Demonstrated experience leading technology-centered change initiatives highly valuable.

What’s in it for you?

• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities – for you and our customers.
• A competitive rewards program including bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day.
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias‑free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here.

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