Associate Director of Professional Services

Chartered Professional Accountants of British Columbia; Vancouver; On-site; CAD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive pay and recognition

Extended Health Benefits

Flexible work with remote/on-site mix

Exciting travel to client locations

Job summary

ElectionBuddy is seeking an Associate Director of Professional Services to lead day-to-day operations for remote and onsite votes, coach a Services team, and refine workflows across North America.

You will travel to client sites, ensure quality and regulatory compliance, and partner with success, onboarding, and sales teams to deliver exceptional customer outcomes.

Qualifications

• 3 to 5+ years of progressive professional experience, including at least 1-2 years in a direct supervisory, managerial, or team lead role.

Responsibilities

• Drive Team Leadership and Coaching: Manage, mentor, and guide day-to-day activities for the Services team, fostering accountability and customer obsession.
• Oversee Service Delivery and Execution: Ensure high-accuracy delivery of remote and onsite election services, maintaining quality and adherence to SLAs.
• Refine and Systematize Workflows: Document, standardize, and optimize core service processes and handoffs.
• Execute Onsite Client Engagements and Travel: Travel on-site to lead and support dedicated election setups and governance events across North America and globally as required.
• Execute Training and Skill Development: Facilitate onboarding modules and lead ongoing education for team members.
• Customer Escalations and Guidance: Act as escalation point for regulatory compliance and complex configurations.
• Cross-Functional Workflow Execution: Collaborate with Customer Success, Onboarding, and Sales for seamless handoffs.
• Data-Driven Performance Monitoring: Track metrics to identify friction and maintain service quality.
• Integrity and Compliance Enforcement: Uphold data integrity and regulatory compliance across all elections.

Skills

Team leadership

Customer success

Executive coaching

Data analysis

Process design

Education

CPA designation

MBA

Job description

Recent global events have ignited a digital revolution in the election industry, and ElectionBuddy is at the core. Voters are calling for one simple but powerful change around the world: the ability to cast their ballots quickly, securely, and effortlessly. From electing leaders to voting on decisions, people want instant access and immediate results. So our market is large (we've done over 500,000 votes) and growing, so that’s where you come in!

The ElectionBuddy Career Opportunity - Associate Director of Professional Services

We are seeking a dynamic, hands-on, and ambitious leader ready to take the next major step in their career. The Associate Director of Professional Services is a high-visibility, transition role designed specifically for a rising leader on the fast track.

This role is ideal for a CPA, MBA, or similar designated professional with public practice, supervisory, or consulting experience who has built a strong foundation in process execution and team leadership, and is now ready to step into an executive development track.

You will lead day-to-day operations and execution for services supporting Remote and Onsite Votes with Dedicated Setup and Scrutineering. You won’t just oversee operations: you’ll be on the ground coaching and mentoring a team of Services Experts, refining workflows, and mastering the intricacies of election governance.

The Trajectory

We are looking for someone eager to be coached, developed, and mentored. As you demonstrate mastery over our platform, team management, setup accuracy, and customer delivery standards, you will transition into additional responsibilities and continue your professional growth.

ElectionBuddy’s Values At Your Core

If you’re driven by meaningful impact and energized to shape the future of how people vote, we’d love to have you on this journey! Our ETEAM of Election Experts shares the following:

• Help First we prioritize and care about our customers and team.

• Be Curious we cultivate new ideas and processes.

• Do it Well our actions deliver success to our customers and team.

• Roll with It we embrace change and adapt quickly.

• Enjoy the Journey we're positive and celebrate our wins and learnings.

Our highly supportive and collaborative team creates an exciting and energetic place to grow your career. We thrive because we set the bar high, work with purpose, and bring on smart, passionate people who live our core values. Life at ElectionBuddy moves fast (in the best way!) with big opportunities, meaningful challenges, and plenty of rewards along the journey. We’re looking for A players who want a fulfilling career and are as passionate and excited as we are to get us to the next level!

ElectionBuddy’s Purpose - Accessible Democracy Around the World

ElectionBuddy is a simple to setup, high integrity cloud based voting platform that helps member-based organizations like professional associations, homeowner associations, unions, universities and religious groups manage board elections, motion approvals, contract ratifications and bylaw amendments through its ability to send notice, verify credentials, record votes, tally results and share winners for both remote elections and onsite and virtual meetings So ElectionBuddy’s market is large, and demand for remote and onsite elections and meeting votes and continues to increase!

Key Accountabilities

The Associate Director of Professional Services will be accountable to:

• Drive Team Leadership and Coaching: Manage, mentor, and guide day-to-day activities for the Services team, fostering a culture of accountability, continuous improvement, and customer obsession.

• Oversee Service Delivery and Execution: Ensure high-accuracy delivery of remote and onsite election services, maintaining strict quality assurance, setup precision, and adherence to established SLAs.

• Refine and Systematize Workflows: Partner with other leaders to document, standardize, and optimize core service processes and team handoffs.

• Execute Onsite Client Engagements and Travel: Travel on-site to lead and support dedicated election setups, scrutineering, and customer governance events across North America and globally as required.

• Execute Training and Skill Development: Facilitate onboarding modules for new hires and lead ongoing educational rhythms and skill-building workshops for existing team members.

• Customer Escalations and Guidance: Act as an operational escalation point, providing clear, practical guidance on regulatory compliance, election rules, and complex setup configurations.

• Cross-Functional Workflow Execution: Collaborate closely with Customer Success, Onboarding, and Sales to ensure smooth customer handoffs, clear project boundaries, and seamless service execution.

• Data-Driven Performance Monitoring: Monitor daily operational metrics, team utilization, setup accuracy, and implementation speed to identify friction and maintain high service quality.

• Integrity and Compliance Enforcement: Uphold the highest standards of data integrity, voter confidentiality, and regulatory compliance across all managed elections.

Candidate Profile: Skills and Qualifications

• 3 to 5+ years of progressive professional experience, including at least 1-2 years in a direct supervisory, managerial, or team lead role.

• A CPA designation with public practice experience, or a management consulting designation and experience, in supervisory roles.

• Passion for building and coaching teams that consistently deliver exceptional customer experiences and measurable outcomes.

• A strong desire to receive active executive coaching and mentorship, with the explicit ambition to step up to a full Director-level position.

• A hands-on, “roll-up-your-sleeves” mindset with the ability to operate both strategically and tactically in a fast-paced environment.

• A strong track record of delivery excellence with a focus on customer retention, service quality, and long-term customer success.

• Proven ability to shape customer expectations and guide decisions through clear, expert advice that drives alignment and strong outcomes.

• Exceptional interpersonal skills, sound judgment, and unwavering personal integrity, with the ability to inspire trust, accountability, and high performance.

• Experience in designing, documenting, and executing scalable processes and new service opportunities while ensuring regulatory compliance.

• Metrics & KPI experience, with a solid grasp of data analysis, performance metrics, and reporting to drive continuous improvement and informed decision-making.

• Experience in auditing, compliance, examination, and risk assessment, with a keen eye for identifying gaps and opportunities.

• High ethical standards and a deep commitment to confidentiality, integrity, and data accuracy.

• Excellent written and verbal communication skills, with a talent for simplifying complex concepts for diverse audiences.

• Strong decision-making and creative problem-solving skills, particularly in complex or high-stakes scenarios.

• Familiarity with examining bylaws, statutes, or contracts.

• Curiosity, enthusiasm, and a genuine desire to learn the intricacies of elections, meeting governance, and evolving technologies!

Why You’ll Love Working With Us

• Competitive pay and recognition for your contributions

• Extended Health Benefits to keep you feeling your best

• Flexible work with a mix of remote and on-site opportunities

• Exciting travel in uniqe locations meeting customers and team members

• Fast-track learning with ElectionBuddy Academy and mentorship

• Supportive, collaborative, and high-energy team that celebrates success

• Driving real impact by helping organizations run fair, secure votes

• Professional growth, especially in customer relationships, problem-solving, and project management

Compensation

$80,000 - $120,000 depending on experience

Location

We currently have team members located in Alberta, British Columbia, Ontario, Nova Scotia, USA, the Philippines, and Brazil, and continue to add individuals across time zones to meet our worldwide demand. Enjoy a flexible mix of virtual work from your home office and on‑site work. Because elections are live, mission-critical events, flexibility during peak delivery periods (including occasional evening or weekend coverage) is required, along with willingness to travel to customer locations as needed. Bonus: Being near a major international airport makes your adventures (and work travel) even easier!