Associate Director, Credit Process and Applications

RBC; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

RBC is seeking an Associate Director to support Group Risk Management Wholesale Credit. This role entails analyzing application solutions, managing stakeholder relationships, and delivering key IT activities. Candidates should have strong communication skills, substantial experience in financial institutions, and the ability to lead projects effectively.

Benefits

Comprehensive Total Rewards Program

Developmental support through coaching

Collaborative team environment

Qualifications

• 4+ years of SDLC and senior business analyst experience in financial institutions.
• Hands-on experience in BRD, QA, UAT, and PIV.
• Exceptional customer service orientation.

Responsibilities

• Partner with stakeholders to address system and process needs.
• Manage risks and ownership of implementation plans.
• Lead UAT and PIV activities.

Skills

Analytical Skills

Stakeholder Engagement

Facilitation Skills

Communication

Attention to Detail

Education

Computer Science Degree

Business Analysis Certification

Tools

Excel

SQL

VBA

Job description

Job Summary

Analyzes information technology (IT) requirements in business processes, through requirements elicitation, solutions identification, risk analysis and collaboration across (IT) teams. Applies extensive, in-depth knowledge, skills, and practices to perform complex assignments.

Job Description

What is the opportunity?

In this role, you will support Group Risk Management Wholesale Credit by assessing, researching, and analyzing application solutions in order to make system recommendations that meet sponsor and stakeholder needs. You are responsible for determining and implementing effective and efficient application solutions, and recommending process improvement opportunities with strategic goals.

You will enhance and support Newton (RBC’s credit risk rating application) and other applications, and participate in related reporting, audit, data, and access management activities. As Associate Director, you may also lead business case development, strategic roadmap facilitation, new application selection, design and development of tools that support business needs.

What will you do?

• Partner with stakeholders and subject matter experts across business groups to collectively and effectively address system, process and operational needs
• Facilitate collaborative sessions with large and diverse business stakeholder groups to drive requirements discovery, analysis, and review
• Manage risks,assumptions and constraints for requirements, and take ownership of implementation and communication plan with appropriate parties
• Prepare requirements for review and lead requirements walkthrough and sign-off sessions
• Work with IT and business resources (GRM, Capital Markets, Commercial Banking, City National Bank) to schedule and deliver business and IT related activities
• Act as the primary business lead for UAT and PIV activities including planning, defect triage, and root-cause analysis for requirements-related issues
• Act as the business escalation contact for Production Support and Data Steward due diligence
• Promote and develop strong collaboration with IT and business partners
• Lead and participate in activities relating to reporting, audit, data, and access management

What do you need to succeed?

Must-have

• Strong facilitation skills, verbal & written communication skills, and ability to engage different stakeholder groups
• Strong analytical skills, attention to details, and business acumen
• 4+ years of SDLC and senior business analyst experience in financial institutions, working on projects implementing applications for business users
• Hands-on experience in BRD, QA, UAT, and PIV as well as the development of end-user communications, documentation, job aids and training
• Exceptional customer service orientation, and teamwork
• Proficiency in Excel, Word, VBA, and SQL

Nice-to-have

• Computer Science Degree, Business Analysis certification, Business Analysis training
• Knowledge of Newton application, credit risk concepts, and financial statements
• Experience working with end user reporting or BI tools

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program
• Leaders who support your development through coaching and managing opportunities
• Work with a dynamic, collaborative team with ability to make a difference

Job Skills

Agile Methodology, Business Data Analysis, Business Process Modeling, Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Requirements Analysis

Additional Job Details

Address:

ROYAL BANK PLAZA, 200 BAY ST:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

GROUP RISK MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-18

Application Deadline:

2025-07-02

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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