Associate Administrator, Digital Platform

周物癥; Ottawa; On-site; CAD 55,000 - 70,000; Full time

Job summary

A leading technology solutions provider in Ottawa is seeking a ServiceNow Administrator to join their dynamic team. This role focuses on utilizing ServiceNow's capabilities to enhance digital transformation for clients. Ideal candidates will have a background in ITSM and strong problem-solving skills. Thrive offers a collaborative environment where individuals can develop valuable skills and advance their careers.

Qualifications

• 0-2+ years of ServiceNow experience, preferably in ITSM, CSM, ITOM, ITBM.
• Strong problem-solving skills and ability to gather requirements from stakeholders.

Responsibilities

• Manage a CMDB for a thousand companies using ServiceNow.
• Coordinate tasks and manage projects effectively.

Skills

Problem Solving

Communication

Education

Relevant education

Tools

ServiceNow

ConnectWise

Autotask

Job description

About Us

Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus on NextGen services help us stand out among our peers. Thrive is looking for individuals who view their weekdays not just as 'a job' but as an opportunity to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work-hard, play-hard environment and seek the guidance, training, and experience necessary to build a lucrative career, then welcome to THRIVE!

Position Overview

At Thrive, IT is our core business, and ServiceNow is central to our digital platform and strategy. We utilize ITSM, ITOM, ITBM, and CSM to manage a CMDB for a thousand companies. We provide digital transformation for our customers starting with our portal and automating processes from the workplace into the cloud. Our roadmap includes the new Now Experience, mobile and chat, AI capabilities, and ongoing efforts to digitize repeatable work using code, flow, configuration, and integrations. Every ServiceNow team member has the opportunity to solve complex business, IT, and human challenges with ServiceNow’s extensive technical capabilities.

Qualifications

• 0-2+ years of ServiceNow experience, preferably in:
• ITSM
• CSM
• Domain Separation
• ITOM
• ITBM
• CMDB
• 0-2 years as a ServiceNow Administrator or experience with similar tools such as ConnectWise, Autotask, etc.
• Basic understanding of form updates, UI policies, business rules, ACLs, catalog items, etc.
• Experience coordinating tasks and managing projects.
• Ability to gather requirements from stakeholders and act as a liaison with developers.
• Strong problem-solving skills.
• ITIL experience is a plus.
• Certified ServiceNow Administrator is a plus.
• Respectful and clear communication skills are essential.
• A sense of self-awareness, capabilities, limitations, humor, and humility.
• Relevant education that informs your decisions and opinions.
• An appreciation for the fluidity of requirements, including those listed above.