Associate Administrator, Digital Platform

Thrive; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

Thrive, an innovative technology solutions provider, is seeking an Associate Administrator for their Digital Platform. This entry-level position focuses on ServiceNow, enabling digital transformation and process automation. Ideal candidates will have a passion for technology and problem-solving, along with effective communication skills. Join a dynamic team that values personal growth and offers training opportunities.

Qualifications

• 0-2+ years of ServiceNow experience, preferably in ITSM, CSM, ITOM.
• Strong problem-solving skills and effective communication skills.

Responsibilities

• Coordinate tasks and manage projects as a ServiceNow Administrator.
• Gather requirements from stakeholders and liaise with developers.

Skills

Problem Solving

Communication

ITIL

Education

Relevant education

Tools

ServiceNow

ConnectWise

Autotask

Job description

Associate Administrator, Digital Platform

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About Us
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus on NextGen services help us stand out among our peers. Thrive seeks individuals who view their weekdays not just as a job but as an opportunity to develop valuable skills that ignite their passion and lead to a career. If you're attracted to a work-hard, play-hard environment and seek guidance, training, and experience to build a lucrative career, welcome to THRIVE!

Position Overview
At Thrive, IT is our core business, and ServiceNow is central to our digital platform and strategy. We utilize ITSM, ITOM, ITBM, and CSM to manage a CMDB of over a thousand companies. We enable digital transformation through our customer portal and process automation from the workplace into the cloud. Our roadmap includes the new Now Experience, mobile and chat capabilities, AI integration, and ongoing efforts to digitize repetitive work using code, flow, configuration, and integrations. Every ServiceNow team member has the opportunity to solve complex business, IT, and human challenges leveraging ServiceNow’s extensive technical capabilities.

Qualifications

• 0-2+ years of ServiceNow experience, preferably in:
• ITSM
• CSM
• Domain Separation
• ITOM
• ITBM
• CMDB
• 0-2 years as a ServiceNow Administrator or experience with similar tools like ConnectWise, Autotask, etc.
• Basic knowledge of form updates, UI policies, business rules, ACLs, catalog items, etc.
• Experience coordinating tasks and managing projects.
• Ability to gather requirements from stakeholders and work as a liaison with developers.
• Strong problem-solving skills.
• ITIL experience is a plus.
• Certified ServiceNow Administrator is a plus.
• Effective and clear communication skills are essential.
• A sense of self-awareness, humility, and humor.
• Relevant education that supports your decision-making and opinions.
• An understanding of the fluidity of requirements and adaptability.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting