Associate Administrator, Digital Platform

InfoHedge Technologies LLC; Ottawa; On-site; CAD 55,000 - 70,000; Full time

Job summary

A leading technology solutions provider is seeking a ServiceNow team member to leverage extensive technical capabilities to solve complex business challenges. The ideal candidate will have a foundational understanding of ServiceNow and a passion for problem-solving in a collaborative environment.

Qualifications

• 0-2+ years of ServiceNow experience.
• Experience as a ServiceNow Administrator or similar tools.

Responsibilities

• Coordinate tasks and manage projects.
• Gather requirements from stakeholders.

Skills

Problem Solving

Communication

Education

Relevant Education

Tools

ServiceNow

ConnectWise

Autotask

Job description

About Us

Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus on NextGen services help us stand out among our peers. Thrive seeks individuals who view their weekdays not just as 'a job' but as an opportunity to develop valuable skills that ignite their passion and lead to a career. If you thrive in a work-hard, play-hard environment and seek guidance, training, and experience to build a lucrative career, welcome to Thrive!

Position Overview

At Thrive, IT is our core business, and ServiceNow is central to our digital platform and strategy. We utilize ITSM, ITOM, ITBM, and CSM to deliver world-class management over a CMDB supporting over a thousand companies. We provide digital transformation through our customer portal and by automating processes from the workplace into the cloud. Our roadmap includes the new Now Experience, mobile and chat capabilities, AI features, and ongoing efforts to digitize repeatable work for our company and clients using code, flows, configurations, and integrations. Every ServiceNow team member has the opportunity to solve complex business, IT, and human challenges leveraging ServiceNow’s extensive technical capabilities.

Qualifications

1. 0-2+ years of ServiceNow experience, preferably in the following areas:
   • ITSM
   • CSM
   • Domain Separation
   • ITOM
   • ITBM
   • CMDB
2. 0-2 years as a ServiceNow Administrator or experience with similar tools like ConnectWise, Autotask, etc.
3. Basic understanding of form updates, UI policies, business rules, ACLs, catalog items, etc.
4. Experience in coordinating tasks and managing projects.
5. Ability to gather requirements from stakeholders and work with developers to implement them.
6. Strong problem-solving skills.
7. ITIL experience is a plus.
8. Certified ServiceNow Administrator is a plus.
9. Respectful and clear communication skills are essential.
10. Self-awareness, humility, and a sense of humor.
11. Relevant education that supports your decision-making and opinions.
12. An appreciation for the fluidity and incompleteness of requirements.

Apply for this position using the application form below.