Assistant Store Manager-Retail

Roots; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in retail apparel is seeking an Assistant Store Manager to enhance the customer experience and support store operations. This mid-senior level role requires a dynamic individual with a passion for fashion and a proven track record in retail management. The successful candidate will assist in driving sales, training staff, and ensuring excellent customer service.

Qualifications

• Minimum of 2 years management experience in retail apparel.
• Strong sense of style and passion for fashion.
• Proven ability to thrive in a customer service-driven environment.

Responsibilities

• Assist the Store Manager in achieving sales targets.
• Lead by example in sales and customer service.
• Provide product knowledge and selling skills training to staff.

Skills

Customer Service

Sales

Leadership

Time Management

Job description

Join to apply for the Assistant Store Manager-Retail role at Roots.

At Roots, we look for dynamic individuals who are interested in retail and fashion, enjoy challenges, and share our vision for a safer, cleaner, healthier planet.

Roots is more than a brand; it’s a culture and lifestyle. Our success relies on our people, who are equipped with the knowledge, skills, and competencies to excel. We support our team’s growth through systems and processes that promote continuous learning and development. At Roots, you can grow and benefit from many opportunities. We encourage all team members to ‘spread their roots’.

Nature & Scope:

Reporting to the Store Manager, the Assistant Store Manager (ASM) is responsible for creating and maintaining the Roots experience for customers and employees. The ASM supports the Store Manager in all store operations, consistently modeling and acting in accordance with Roots' guiding principles and beliefs.

Key Responsibilities:

• Assist the Store Manager in achieving sales targets by executing company standards, policies, and procedures while providing excellent customer service.
• Lead by example in sales and customer service.
• Support recruitment activities.
• Provide product knowledge and selling skills training to staff.
• Execute opening and closing procedures per company policies.

Interpersonal Skills:

• Motivate the team through coaching and leadership.
• Manage time effectively and prioritize tasks.
• Communicate clearly, both orally and in writing.

Qualifications and Experience:

• Minimum of 2 years management experience, preferably in retail apparel.
• Strong sense of style and passion for fashion.
• Proven ability to thrive in a customer service-driven environment focused on sales.
• Flexible schedule, including nights and weekends.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail Apparel and Fashion

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