Part Time Assistant Store Manager - Fran (Store#2358 Guelph West)

Pet Valu; Guelph; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a leading pet retailer as an Assistant Store Manager, where you'll lead a passionate team dedicated to providing exceptional service. In this role, you'll coach and develop your team, ensuring they deliver the best solutions for pet parents. With a focus on customer satisfaction and operational excellence, you'll thrive in a supportive environment that values growth and learning. Enjoy competitive wages, management training, and employee discounts while making a positive impact in the lives of pets and their owners. If you're enthusiastic about pets and retail, this opportunity is perfect for you!

Benefits

Management Training

Employee Discounts

Paid Benefits

Competitive Wages

Career-Building Environment

Qualifications

• 2+ years of customer service and retail management experience.
• Strong customer service skills and outgoing personality.

Responsibilities

• Ensure customer service standards are met by staff.
• Manage team operations including recruiting and training.

Skills

Customer Service

Retail Management

Team Leadership

Sales Techniques

Communication Skills

Education

High School Diploma

Retail Management Certification

Tools

POS Systems

Job description

Location: Guelph, Ontario

Job Description

The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol, and Total Pet. Together, we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles, and small animals.

All of our stores are committed to helping local pets in need. We partner with local shelters, rescues, and charities for adoption events, in-store adoption (select stores only), pet food bank programs, and support through our national donation drives and fundraising campaigns.

At Pet Valu, we're Pet Experts and pet lovers, too.

Job Overview

As an Assistant Store Manager, you will coach and develop your store team to deliver exceptional service to all customers and help Pet Parents find the right nutrition and solutions for their pets. You will be part of a passionate team of Pet Experts and enjoy helping Pet Parents daily. If you're enthusiastic about learning and growing with a top pet retailer in North America, this position is for you!

What You Get

• Management training
• Product knowledge
• Employee discounts
• Competitive wages
• Paid benefits
• Pet-oriented career-building environment

What You Do

• Ensure customer service standards are met by staff; maintain courteous relationships within the community (e.g., Humane Society)
• Manage a team of employees, including recruiting, scheduling, training, assigning tasks, supervision, and coaching
• Ensure staff adhere to operational standards and procedures set at the corporate level
• Coordinate administrative activities such as order placements, inventory management, store and safety audits, minor repairs, and corporate paperwork
• Work with store staff to achieve targeted business results
• Perform other duties as required

What You Bring

• Minimum of 2 years of customer service and retail store management experience
• Enthusiasm for learning and growth in the pet care industry
• Outgoing and friendly personality with strong customer service skills
• Ability to work scheduled hours, including weekends and evenings
• Reliable transportation to and from the store
• Ability to observe and coach employees, providing feedback on sales techniques and customer service
• Understanding of inter-team conflicts and escalation procedures
• Working knowledge of POS systems
• Ability to lift 50 lbs repeatedly
• Industry experience is an asset