Assistant Store Manager, Toronto Eaton Centre

Saje Natural Wellness; Toronto; On-site; CAD 30,000 - 34,000; Full time

Benefits offered by this job

Health Benefits

Paid sick days

Product discount

Onboarding plan

Employee Assistance Program

Job summary

Saje Natural Wellness is seeking an Assistant Store Manager in Toronto to lead Team Members, drive store performance, and elevate the in-store experience. You’ll balance operations with people-focused leadership, overseeing annual/quarterly growth and ensuring exceptional customer service.

You’ll coach and mentor staff, manage reviews, and partner with the Store Manager to achieve KPIs while embodying Saje’s wellness ethos and brand values.

Qualifications

• Proven leadership in a retail setting.
• Strong customer service and sales focus.
• Ability to mentor and develop team members.
• Excellent communication with store team and customers.

Responsibilities

• Attract, hire, and train Team Members focused on financial wellness in Retail stores.
• Engage, develop and retain Team Members leveraging their skills.
• Create and maintain a succession strategy.
• Administer mid-year and annual reviews with clear feedback.
• Partner with Store Manager to craft annual/quarterly growth plans.
• Drive KPIs: revenue, growth, traffic, conversion, loyalty, and labour targets.
• Demonstrate strong business acumen to grow store performance.
• Ensure Team Members have product knowledge for informed recommendations.
• Uphold merchandising standards and elevate in-store experience.
• Foster community outreach and represent the brand values.
• Lead with coaching, collaboration, and core values.

Skills

Leadership

Retail experience

Customer service

Team development

Communication

Education

High school diploma

Job description

Overview:

At Saje Natural Wellness, we're nature's original farmacy, blending the superpower of plants so you can remedy real life, naturally. And like nature, we're continually growing! As we continue to build our team, we're seeking talented people to join us: in our stores, support offices, and distribution centres. We are a purpose-driven, people-first organization where collaboration, innovation and entrepreneurial mindsets thrive.

We look for individuals who have drive and warmth, agility and passion, and keep customer experience at the centre of everything they do.

At Saje, you’ll connect with a dynamic community and make positive impact. Join our team and grow your career at Saje, alongside the most talented, hard working, and kind-hearted people out there.

The impact you'll make:

Reporting to the Store Manager, the Assistant Store Manager is accountable in leading key aspects of their store’s business. Through attracting, leading and developing Team Members, the ASM drives key business results by ensuring all aspects of the in-store experience are delivered consistently and in alignment with our commitment to providing our community members with excellent service and spreading global wellness.

While fostering an environment that delivers upon the Company’s Culture and Service ethos, this role balances an operational mindset, strong business acumen, and a people-centric approach to increasing productivity and profitability of the retail business.

The ASM is accountable to partner and support the SM in creating annual and quarterly strategies for growing their business, focusing on People, Operations, Visual Merchandising and Community outreach.
Through day to day functions, the Assistant Store Manager contributes to maintaining and strengthening Saje’s culture; proactively engaging in behaviours that align with Saje’s values.

What you’ll do:

• Attract, hire, and train Team Members who are committed to creating the conditions for financial wellness in our Retail stores
• Engage, develop and retain Team Members by leveraging their expertise and unique skillsets
• Create and maintain a succession strategy
• Administer mid-year and annual reviews, sets goals, and deliver feedback regularly with direct reports
• Partner with the Store Manager to create annual and quarterly strategic plans to support growth of the business
• Generate business results and achieve key KPIs including revenue and comp growth goals, AVS, IPT, traffic, conversion, loyalty program growth and labour targets
• Display strong business acumen and analytical skills in order to growth the store business
• Ensure Team Members are equipped with the product knowledge they need to make intentional recommendations for Community Members
• Uphold presentation standards, and assess and action merchandising opportunities in order to elevate the in-store experience
• Cultivate an environment of excellent community member service, sharing our awesome products and spreading wellness through the in-store experience
• Take a proactive and innovative approach to growing the business through community outreach
• Inspire and uplift your team through coaching, collaboration and by embodying our core values
• Choose culture first in everything you do, with a commitment to personal growth and self-awareness
• Create a team environment where all Team Members consistently experience a sense of belonging and inclusion

We’d love to hear from you if:

• You’re comfortable working in a scented environment.
• You're passionate about engaging with Community Members in a personalized, hands-on way—demonstrating how to use products andapplying them directly to yourself and to Community Members to create meaningful experiences.
• Leadership - You're an inspirational and dynamic leader who is naturally warm and compassionate towards others with an insatiable drive to exceed results and celebrate successes
• Retail experience - Has a deep understanding of the Retail environment; an expert in delivering experiences to community members and have proven sales floor
• leadership
• Getting product on people - You're excited to share our product with people and educate on how our unique formulations elevate wellness
• Community connector - Leverages an entrepreneurial approach to building a brand through relationship building and creating resonant experiences
• Track record of success - Has achieved or exceeded success metrics 90% of the time throughout career; performances reviews are in top echelon; has proven
• growth story in their professional or personal life
• Stamina and positive attitude - Thrives in a challenge; is solutions focused; will see bright side of situations, despite adversity, never gives up
• Never satisfied with the status quo - Understands the need for constant evolution of strategies that fits the needs of our ever-changing business
• Wellness persona - You're passionate about wellness and incorporate wellness into your everyday routine
• You are able to have a flexible work schedule with availability on mornings, evenings, weekends and holidays; hours will vary based on business needs.
• You commit to being available each year during thevacation black out period between November 15-January 15.
• You have earned yourhigh school diploma. Due to the complexity of our products and our commitment to a strong learning environment, this role requires a minimum of a high school education.
• Above all, you're passionate about your own wellness journey and believe in the superpower of plants.

Why Saje?

At Saje, we understand that joining a team is an important decision to make. The base hourly rate for this position is from$22.00-25.00 CAD per hour. Base pay is dependent on market location and mayvary depending on job-related knowledge, skills, experience, and internal equity.

In addition to your base rate, we offer:

• Health Benefits - comprehensive health, vision, and dental packages
• Paid sick days
• Generous product discount
• Onboarding plan to ensure you’re set up for success
• Employee Assistance Program - 24/6 support, resources, and information available to you and your family
• Paid time off to ensure you're resting & recharging

Note: Incentive programs have certain eligibility requirements. The company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

All applications are viewed by a member of our team and therefore we do not use AI as part of our screening & selection process. This job posting is for an existing vacancy on our team that we are presently hiring for.
Saje provides equal employment opportunity to all employees and applicants and believe the best teams are made up of diverse perspectives and people. We offer reasonable accommodations to candidates with disabilities throughout the recruitment process and will work with you to ensure you are supported while working at Saje.