Assistant Store Manager

Starbucks Canada - Soul Foods Group; Yellowknife; On-site; CAD 21,000 - 30,000; Full time

Job summary

Soul Foods Group - Starbucks team in Yellowknife is seeking an Assistant Store Manager to support the Store Manager in daily operations and financial results. The role focuses on front-line customer interaction, team development, and ensuring a high-quality coffee and food experience for guests.

Ideal candidate will have at least 2 years of experience in food/coffee service, strong communication, organizational skills, and a proven ability to coach and delegate.

Qualifications

• Experience leading a team in a fast-paced customer service environment.
• Strong communication and interpersonal skills.
• Ability to plan, coach, train and delegate effectively while developing people.
• Proven track record of delivering a world-class customer experience.

Responsibilities

• Provide leadership for the team to ensure a world-class customer experience.
• Oversee day-to-day store operations and profitability targets.
• Manage inventory, orders, deliveries and stock control.
• Collaborate with Supervisors and Partners to ensure great products and service.

Skills

Team leadership

Customer service

Communication skills

Organizational skills

Problem solving

Job description

Location: 251 Old Airport Rd., Yellowknife, Northwest Territories

Reference No.: 16

Position Type: Full Time Hourly

Do you have a passion for coffee and customer service? Are you looking for a fun filled role that will enhance your career and provide you with excellent training? We have an exciting opportunity for an Assistant Store Manager to join Soul Foods Group - Starbucks team in Yellowknife, Northwest Territories.

Soul Foods Group of Companies is a family owned business, established in the UK but now with an established portfolio in Canada, comprising of four global brands, KFC, Starbucks, Burger King and Taco Bell, totaling over 400 Restaurants.

Our Mission is,‘To make a difference to people’s lives, their opportunities and their communities through great tasting food and coffee. We do this by inspiring and nurturing the human spirit – one person, one cup and one neighbourhood at a time.’

As an Assistant Store Manager your will support the Store Manager in managing daily operations to taking responsibility for financial results. This is not a back-room management position, but focuses on the front line connecting with customers and partners. The role provides the opportunity to support the Manager in developing a team, by participating in hiring and welcoming new team members and future leaders. You will follow our core values - "to inspire and nurture the human spirit - one person, one cup and one neighborhood at a time."

• Providing leadership for the team to ensure a world class customer experience.
• Being responsible for the day to day running of the store.
• Driving sales and profitability targets.
• Managing inventory, ordering and stock control for the store.
• Manage deliveries and store food supplies, equipment, and utensils in line with procedures.
• Working closely with the Supervisors and Partners to ensure that our customers get great products and a friendly service from a motivated team.
• Manage the team, ensuring that everyone is aware of their daily duties.

The Ideal Assistant Store Manager:

• Must have the drive, passion and a natural energy to deliver a fabulous customer experience and consistent product every time.
• Strong organizational, interpersonal, solid communication and problem solving skills.
• Supports talent, leads a team and inspires Shift Managers and Partners to achieve results.
• Be fully flexible in working hours to cover various shifts including weekends and evenings.

Experience:

• Assistant Manager with minimum 2 year experience in food/coffee service or related Industry preferred.
• Excellent communication (oral and written) and organizational skills.
• Basic HR and conflict resolution skills.
• Ability to plan, coach, train and delegate effectively with track record of developing people.
• Basic business, math and accounting skills.

Successful candidates must have the right to work in Yellowknife. Proof of identity and eligibility for employment in Canada is required.

Soul Foods Group is committed to fair and equitable recruiting practices. Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations, if needed. Members of our team will consult and create processes that provide individuals with disabilities the best possible recruitment experience.

This job posting is for an opportunity at a Starbucks Canada restaurant business that is independently owned and operated by a local Franchisee. By submitting a job application for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Franchisee. Starbucks Canada will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you.

If you are hired for this position, you also understand and acknowledge that the Franchisee will be your employer, not Starbucks Canada. The Franchisee is solely responsible for all decisions related to your employment, including hiring, compensation, scheduling, supervision, discipline and termination.