Assistant Store Manager

Dollarama; Welland; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Pension plan

Training program

Career development

Job summary

Dollarama in Welland, Canada, seeks an Assistant Store Manager to support the Store Manager in daily retail operations, drive sales, ensure customer satisfaction, and uphold safety standards.

You will lead staff, coach teammates, manage cash and opening/closing duties, and participate in hiring and performance reviews. Open availability and a proven supervisory track record are essential for success.

Qualifications

• Minimum of two years of retail experience.
• At least two years in a supervisory or management role.
• Open availability (day, evening, weekend).
• Strong leadership, communication, and decision‑making skills.
• Ability to multitask and prioritize in a fast‑paced environment.

Responsibilities

• Assist the Store Manager with operations and staff management.
• Support merchandising, stocking, and unpacking daily shipments.
• Provide exceptional customer service and resolve escalated issues.
• Train, coach, and develop employees.
• Perform cash management, opening/closing duties as needed.
• Assign tasks to the team and ensure store safety and cleanliness.
• Conduct regular performance evaluations and provide feedback.
• Adhere to company policies and safety standards.
• Maintain visual merchandising standards.
• Participate in hiring and performance management.

Skills

Leadership

Staff management

Customer service

Merchandising

Communication

Decision making

Multitasking

Safety standards

Coaching

Hiring

Job description

The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store Manager’s absence.

Daily Tasks (but not limited to)

• Assisting the Store Manager with operations and staff management.
• Helping with merchandising, stocking, and unpacking daily shipments.
• Providing exceptional customer service and resolving escalated issues.
• Training, coaching, and developing employees.
• Performing cash management, store opening and closing duties as needed.
• Assigning tasks to the team and ensuring store safety and cleanliness.
• Conducting regular performance evaluations and providing feedback.
• Ensuring adherence to company policies and safety standards.
• Maintaining visual merchandising standards.
• Responsible for hiring and performance management.

What Do You Need to Succeed?

• Minimum of two (2) years of retail experience.
• At least two (2) years in a supervisory or management role.
• Open availability (day, evening, weekend).
• Strong leadership, communication, and decision‑making skills.
• Ability to multitask and prioritize in a fast‑paced environment.

Why Join Our Team?

• Stimulating and diverse working environment.
• Competitive compensation and benefits package*
• Company matched pension plan*
• Tailor‑made training and integration program.
• Career development opportunities within the company.
• Applicable to full‑time employees only. Full‑time status is achieved after 25 hours/week for sixteen consecutive weeks (with one week grace period below 25 hours).