Assistant Store Manager

NRO The Salvation Army NRO; Toronto; On-site; CAD 150,000 - 200,000; Full time

Job summary

Join a leading charity organization as an Assistant Store Manager in Toronto, where you'll oversee store operations and ensure a positive experience for customers and volunteers. The role requires strong organizational and communication skills, as well as retail management experience. You will support the Store Manager in daily operations, staff training, and complaint resolution, ensuring safety and adherence to policies. This full-time position also offers a competitive hourly salary within a supportive work environment.

Benefits

Supportive work environment

Flexibility in work schedule

Qualifications

• Two years of prior related retail store experience, preferably in secondhand merchandise.
• Basic accounting and cash handling experience required.
• Excellent organizational, interpersonal, and communication skills.

Responsibilities

• Oversee the safety of all customers, staff, and volunteers in the store.
• Assist the Store Manager with planning store layouts and operations.
• Handle customer concerns in a timely and courteous manner.

Skills

Labor Cost Analysis

Organizational skills

Communication skills

Store Management Experience

Management Experience

Retail Sales

Guest Services

Cash Handling

Supervising Experience

Retail Management

Education

Completion of a formal postsecondary program in Retail Management

Tools

Microsoft Office

Job description

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a worldwide Christian church each year we help more than 2 million people providing necessities such as food clothing and shelter. In addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith and valuesbased organization we hire and serve people of all backgrounds and walks of life there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Job Description : ACCOUNTABILITIES :

The incumbent may perform all some or similar range of duties.

Oversee safety of all customers staff and volunteers while in the store

Assist with planning of store layouts and ensures attractiveness of store

Handle customer concerns or complaints in a timely and courteous manner

Support the Store manager / Corps Officer in ensuring all cash operations are carried out according to Salvation Army Policy and Procedures and nightly deposits are secure

Oversee control of inventory by ensuring store donations are retrieved sorted and priced appropriately

Provide direction and support to staff in the absence of Store Manager

Participate in interviews and hiring

Provide orientation and training Provides feedback for performance management of staff in compliance with Divisional and Territorial standards

Assist in planning of store sales promotions and auctions

Plan staff schedule staff meetings and training sessions

Health and Safety

Works in compliance with OH&S Act and Regulations and abide by The Salvation Armys health and safety policies and procedures.

Support Store Manager / Corps Officer in ensuring that all staff are aware of emergency procedures and are prepared to implement them immediately as necessary.

Ensures the proper procedures are followed in the event of a workplace injury or illness conducting incident investigations as applicable.

Performs other workrelated duties as assigned.

CRITICAL RELATIONSHIP MANAGEMENT :

Internal : Store Manager Corps Officer(s) volunteers staff

External : Community external vendors

MANAGERIAL / TECHNICAL RESPONSIBILITIES :

Reports directly to the Store Manager.

Direct reports : None.

This position supervises staff members and volunteers in the absence of Store Manager.

FINANCIAL AND MATERIAL MANAGEMENT :

Moderate material responsibilities.

Regular responsibility for minor financial matters and for wise use of own resources.

May be authorized to handle small amounts of cash. Little input to annual budget or revenue projections.

The above responsibilities must be discharged in accordance with The Salvation Armys Mission Statement in a professional manner upholding our code of conduct.

WORKING CONDITIONS :

This is a permanent fulltime position.

Working environment is in a store.

Flexibility in work schedule is required.

Work schedule will vary from week to week and will include weekdays and / or Saturdays.

Required to stand for long periods with frequent twisting bending crouching and reaching is required.

Ability to lift / move on a regular basis up to 29 pounds.

Travel is required for this position to attend meetings etc.

The above responsibilities must be performed in keeping with The Salvation Armys Mission Vision and Values in a professional manner upholding our code of conduct.

EDUCATION EXPERIENCE AND QUALIFICATIONS :

Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Work in compliance with OH&S Act and Regulations and abide by The Salvation Armys health and safety policies and procedures.

Education Qualifications and Certifications :

Completion of a formal postsecondary program or specialized courses in Retail Management or equivalent.

Alternative combinations of education and experience may be considered.

Experience and Knowledge :

Two (2) years of prior related retail store experience specifically in secondhand merchandise preferred.

Basic accounting experience is required.

Cash handling experience is required.

Experience with cash registers and related processes and procedures i.e. bank deposits summary reports etc.

Proficient in Microsoft Office applications.

Experience with specific systems / programs related to The Salvation Army is an asset.

Skills and Capabilities :

Able to work within a team environment to provide direction resolve conflict ensure appropriate use of donations.

Excellent organizational interpersonal and communication skills (written and oral).

Results driven with superior time management skills and the ability to delegate effectively.

Experience in performing administrative tasks.

Team player : ability to work in a compassionate respectful and nonjudgmental manner.

Familiarity with cash handling pricing sorting procedures product display and promotion guidelines.

Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army in its sole discretion.

Compensation :

The target hiring range for this position is $23.28 to $29.10 with a maximum of $34.92.

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.

Required Experience :

Manager

Key Skills

Labor Cost Analysis,Organizational skills,Communication skills,Store Management Experience,Management Experience,Retail Sales,Guest Services,Schematics,Merchandising,Cash Handling,Supervising Experience,Retail Management

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 23 - 29

Create a job alert for this search

Assistant Store Manager • Toronto, Ontario, Canada