Assistant Store Manager

IMAGINE CANNABIS; Surrey; On-site; CAD 52,000 - 72,000; Full time

Benefits offered by this job

Health and dental benefits

Paid time off and employee store-dis

Employee Assistance Program

Ongoing learning and product education

Leadership opportunities and growth

Employee incentives and social events

Job summary

Imagine Cannabis Co. is seeking an Assistant Store Manager in Surrey who thrives on people, service, and leading by example. You’ll drive sales, coach the team, and stay on the floor to connect with customers and share product knowledge.

As the right hand to the Store Manager, you’ll support opening/closing, cash handling, and daily operations while ensuring regulatory procedures are followed and the store remains welcoming and well-merchandised.

Qualifications

• 2+ years of retail, hospitality, or customer-facing experience.
• Previous supervisory, keyholder, or management experience is preferred.
• Genuine interest in leading people and developing management skills.
• Strong customer service and sales instincts.
• Positive hands-on approach and willingness to jump in where needed.
• Strong communication, organization, and problem-solving skills.
• Confidence to make decisions and take ownership when leading the store.
• Cannabis retail experience is an asset, but willingness to learn is essential.
• Ability to obtain provincial cannabis certification.
• Flexible availability including evenings and weekends.
• Ability to stand for long periods and lift up to 20 lbs.

Responsibilities

• Create a welcoming, knowledgeable customer experience.
• Lead by example and provide on-shift direction to the team.
• Coach team members on product knowledge, sales, and customer service.
• Help the store achieve its sales goals and identify opportunities to improve.
• Support training and onboarding of new employees.
• Handle opening, closing, cash management, and daily store operations.
• Keep the store clean, organized, well-merchandised, and customer-ready.
• Ensure cannabis regulations and store procedures are followed.
• Step up and lead the store when the Store Manager is away.
• Help create a positive, supportive, and accountable team environment.

Skills

Retail experience

Leadership

Customer service

Sales instincts

Communication

Organization

Problem-solving

Willingness to learn

Job description

Location: Imagine Cannabis Newton, 502 - 7380 King George Blvd, Surrey, BC V3W 5A5

The Role

Imagine Cannabis is looking for an Assistant Store Manager who loves working with people, creating great experiences, and helping a team be at its best.

As the Store Manager’s right hand, you’ll help lead the team, drive sales, and keep the store running smoothly. You’ll spend plenty of time on the floor — connecting with customers, coaching your team, sharing product knowledge, and stepping up to lead when the Store Manager is away.

If you have some leadership experience and are ready to learn, grow, and take on more, this could be a great next step.

Why Join Us?

We’re all about creating a welcoming place to explore, learn, and discover cannabis — for our customers and our people.

• Health and dental benefits.
• Paid time off and employee store discount.
• Employee Assistance Program.
• Ongoing learning and product education.
• Opportunities to build your leadership skills and grow.
• Employee incentives and social events.

What You’ll Do

• Create a welcoming, knowledgeable customer experience.
• Lead by example and provide on-shift direction to the team.
• Coach team members on product knowledge, sales, and customer service.
• Help the store achieve its sales goals and identify opportunities to improve.
• Support training and onboarding of new employees.
• Handle opening, closing, cash management, and daily store operations.
• Keep the store clean, organized, well-merchandised, and customer-ready.
• Ensure cannabis regulations and store procedures are followed.
• Step up and lead the store when the Store Manager is away.
• Help create a positive, supportive, and accountable team environment.

What You’ll Bring

• 2+ years of retail, hospitality, or customer-facing experience.
• Previous supervisory, keyholder, or management experience is preferred.
• A genuine interest in leading people and developing your management skills.
• Strong customer service and sales instincts.
• A positive, hands-on approach — you’re comfortable jumping in wherever the team needs you.
• Strong communication, organization, and problem-solving skills.
• The confidence to make decisions and take ownership when you’re leading the store.
• Cannabis retail experience is an asset, but a willingness to learn is essential.
• Ability to obtain and maintain the required provincial cannabis certification.
• Flexible availability, including evenings and weekends.
• Ability to stand for extended periods and lift up to 20 lbs.

How We Work

• Raise the Bar — Look for ways to make the store, the team, and yourself better.
• People-Powered — Support your team, share what you know, and help others succeed.
• Own It — Step up, solve problems, and take responsibility for the results.
• Ride the Wave — Retail moves fast. Stay flexible and ready to adapt.
• Win Together & Have Fun — Work hard, celebrate the wins, and enjoy being part of the team.