Assistant Store Manager

PLS Financial Services, Inc.; Ontario; On-site; Full time

Job summary

A leading financial services provider is seeking an Assistant Store Manager to deliver exceptional customer service and support store operations. The role requires strong leadership skills, management experience, and a commitment to customer satisfaction. Benefits include medical, dental, and 401(k).

Benefits

Medical

Dental

Vision

401(k)

Vacation

Advancement Opportunities

Ongoing Training

Qualifications

• Minimum of one year management experience in relevant industries.
• Fluency in English; bilingual in English/Spanish is a plus.

Responsibilities

• Maintaining exemplary customer service and building relationships.
• Assisting Store Manager in day-to-day operations.
• Analyzing financial statements to increase sales.

Skills

Customer Service

Communication

Team Leadership

Integrity

Flexibility

Job description

1 week ago Be among the first 25 applicants

This job is located at : 815 W Holt Boulevard, Suite #301, Ontario, CA 91762

PLS Overview

Why PLS? Because You Deserve Better! PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.

Position Overview

Assistant Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives and financial goals, and follows company policies and procedures. The Assistant Manager performs all the duties of a Customer Service Representative plus assists the Store Manager in the store's day-to-day operations. In the absence of the Store Manager, the Assistant Manager is responsible for directing the activities of all team members.

Job Responsibilities

1. Maintaining exemplary customer service within the store and building relationships with customers to encourage repeat business.
2. Establishing a strong customer service culture within the store.
3. Assisting the Store Manager in implementing strategies to meet store goals and objectives.
4. Assisting with recruiting, developing, and motivating store team members who exceed customer expectations.
5. Ensuring compliance with federal, state, and local regulations.
6. Performing Customer Service Representative duties and supervising CSR activities in the absence of the Store Manager, including transaction processing, cash drawer maintenance, and cash handling procedures.
7. Analyzing financial statements and trends to increase sales and maximize revenue.
8. Marketing within the community to increase market share and store revenues.
9. Resolving customer complaints to enhance customer satisfaction.
10. Assisting with managing schedules, cash, and store audits.
11. Reviewing all Operations Bulletins, News communications, and training materials to stay updated on policies and procedures.
12. Maintaining a neat and clean store environment for customers and staff.
13. Performing other duties as assigned.

Job Requirements

• Minimum of one year management experience in industries such as hospitality, financial services, retail, or restaurant.
• Ability, willingness, and confidence to engage with customers effectively.
• Ability to develop positive customer relationships.
• Strong desire to exceed company initiatives and inspire team excellence.
• Excellent communication and presentation skills.
• Professional appearance and demeanor.
• Honesty and integrity.
• Flexibility to work early mornings, evenings, weekends, and holidays.
• Fluency in English; bilingual in English/Spanish is a plus.

Working Conditions and Physical Requirements

• Ability to sit and/or stand for extended periods.
• Ability to lift up to 15 lbs. with minimal assistance.
• Ability to work in confined spaces and maintain focus in a busy, noisy environment.
• Capability to handle multiple tasks and interruptions to meet customer needs.

Benefits include medical, dental, vision, 401(k), vacation, advancement opportunities, and ongoing training.

Our Core Values at PLS:

• Customer Focus
• Integrity and Trust
• Teamwork
• Results

We are an Equal Employment Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, veteran status, or other protected characteristics. PLS maintains a drug-free workplace and provides accommodations to applicants with disabilities upon request. For assistance, contact our HR team at [emailprotected].

For jobs in Los Angeles, qualified applicants with criminal histories will be considered per the Fair Chance Initiative for Hiring Ordinance.

Salary Range: $21 - $23 USD

Seniority Level: Mid-Senior level

Employment Type: Full-time

Job Function: Sales and Business Development