Assistant Store Manager - Dark Horse - London, Ontario

Big League Food Company Retail Inc.; London; On-site; Full time

Job summary

Join a vibrant coffee community as an Assistant Store Manager, where your passion for food and exceptional customer service will shine. In this dynamic role, you'll support the Store Manager in creating an unforgettable experience for customers and staff alike. With a focus on hospitality and business growth, you'll lead a motivated team, manage supplier relationships, and ensure compliance with health and safety standards. This position offers a fast-paced environment with opportunities for personal and professional growth, making it perfect for those eager to contribute to a beloved local brand's success.

Benefits

Corporate benefits for supervisory positions

Gratuities from customers

Opportunity for personal growth

Fast-paced work environment

Qualifications

• Minimum 1 year in Food Retail Management and 1 year experience as Barista.
• Passionate about food and committed to customer experience.

Responsibilities

• Lead by example to deliver an incredible experience for customers.
• Manage ordering processes and ensure compliance with regulations.

Skills

Food Retail Management

Customer Experience

Barista Skills

Health and Safety Practices

Soft Skills

Education

Smart Serve Certification

Job description

About the organization

Dark Horse Espresso Bar is a pioneer in the Toronto specialty coffee community and has become a spot attracting those who like great coffee, handmade pastries, and a comfortable environment. Dark Horse is a place where they could come to relax, reflect or socialize, and re-energize with seriously great coffee. Over the past 15 years, we have evolved from one beloved neighborhood cafe to a collection of six shops in vibrant neighborhoods across the city.

About the Position

The Assistant Store Manager of Dark Horse’s café will work closely with the Store Manager to maintain an incredible employee and customer experience. Candidates must possess a business sense, natural hospitality and soft-skills. The successful candidate will be excited at the chance to grow a coffee focused hospitality business and embrace the challenges that come along with it.

Key Responsibilities:

1. Leading by example to deliver an incredible experience for all customer and community members
2. Build a network of promoters in the business community
3. Support in-store merchandising to showcase our products and drive financial performance
4. Ensure that our back of house team is executing our product recipes to the highest standard.
5. Support standing relationships with current supplier and developing new relationships
6. Oversee business and employment regulations in compliance with Ontario’s standards.
7. Act as buffer or assign other staff members to fill-in for any sick or absent staff members when necessary.
8. Manage an optimized and efficient ordering processes
9. Knowledge of Health, Safety and Food Handling Practices- ensuring they are upheld
10. Keep the store in an excellent condition of cleanliness and merchandising

Requirements:

1. Minimum 1 year in Food Retail Management
2. Must have 1 year experience as Barista
3. Smart Serve Certification is an asset
4. Experience or knowledge in a Retail setup
5. Passionate about food and committed to a best in class customer experience
6. Full Time availability.

Availability & Compensation:

1. Expected hours: 40-44 hours per week
2. Full Time- Early morning and weekend availability required.
3. Hourly wage of up to $21.00 per hour depending on experience.
4. Our corporate benefits are available for all supervisory positions.
5. This position also participates in gratuities provided by customers in store, according to our tip allocation policy, as well as variable compensation related to the top line success of the store.

What we Offer

A fast-paced environment with plenty of room to learn and grow, while also contributing to a successful and exciting business environment.

Big League Food Company (parent company of Dark Horse Espresso Bar) is the next generation of beloved food brands. Our goal is to maintain the magic of local food brands while building category leaders.

We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, accommodation will be provided to candidates with disabilities during the recruitment and selection process. If you are invited to participate in the process and require an accommodation, please let us know in advance.