Assistant Store Manager

416 Tactical; Ontario; On-site; CAD 100,000 - 125,000; Full time

Job summary

Join a leading supplier of tactical gear as an Assistant Manager, where your leadership and retail management skills will shine. In this pivotal role, you will oversee store operations, ensuring a welcoming environment for law enforcement and military personnel. You'll manage scheduling, handle customer inquiries, and support bid preparations, all while fostering a community hub for those who serve and protect. This position offers the opportunity to make a meaningful impact in a supportive and inclusive environment, where your contributions will help keep communities safe.

Qualifications

• Experience in retail supervision or management is essential.
• Strong organizational and time-management skills are required.

Responsibilities

• Oversee daily store operations and assist with scheduling.
• Handle customer inquiries and manage memberships professionally.

Skills

Retail Management Experience

Organizational Skills

Customer Service

Conflict Resolution

Multi-tasking

Tools

Microsoft Office

Point-of-Sale Systems

Job description

Location: Etobicoke, Ontario
Compensation: $25 per hour
Employment Type: Full-Time

416 Tactical is hiring an Assistant Manager to oversee daily store operations, assist with scheduling, and provide leadership to the retail team. This role is essential for ensuring smooth store operations, handling customer inquiries, managing memberships, and supporting bid preparation for government contracts. The ideal candidate is a strong leader with retail management experience, excellent organizational skills, and a passion for customer service.

Key Responsibilities

• Assist with scheduling shifts, breaks, and lunches for the retail team to ensure optimal staffing coverage

• Supervise sales associates and provide leadership, guidance, and support to maintain high levels of customer service

• Handle customer complaints, concerns, and recommendations in a professional and solution-oriented manner

• Assist with bid preparation for government contracts and agency orders

• Manage TIN Club discount membership applications and customer loyalty programs

• Assist with vest measurement data entry and submissions for law enforcement officers

• Ensure compliance with store policies and uphold high customer service standards

• Train new hires, support employee development, and ensure adherence to company processes and expectations

Qualifications and Requirements

• Previous experience in retail supervision, management, or a leadership role

• Strong organizational and time-management skills

• Experience handling customer concerns, disputes, or complaints professionally

• Familiarity with tactical gear, law enforcement, or military products is an asset

• Proficiency in Microsoft Office and point-of-sale systems

• Ability to multi-task in a fast-paced retail environment

About 416 Tactical

416 Tactical is a leading supplier of tactical gear, apparel, and equipment designed for law enforcement, military personnel, security professionals, and outdoor enthusiasts. Founded by former police officers, we understand the demands of the job and are committed to providing high-quality products that help professionals perform at their best.

Our retail store and online shop serve as more than just a place to buy equipment – we are a community hub for those who serve and protect. We take pride in offering a welcoming space where police officers, security personnel, and first responders can take a break, grab a coffee, and find the gear they need. With a dedication to service, trust, and expertise, 416 Tactical is here to support those who keep our communities safe.

416 Tactical is committed to fostering an inclusive environment where everyone feels valued and supported. If you need accommodations during the application process, contact us at [e-mail]. We will work with you to meet your needs.