Assistant Store Manager

JD Sports; Montreal; On-site; CAD 40,000 - 55,000; Full time

Job summary

JD Sports Canada is looking for an Assistant Store Manager for the CF Carrefour Laval location. This role focuses on delivering exceptional customer service, fostering team development, and ensuring operational excellence. Candidates should have a minimum of 2 years of retail experience and a passion for streetwear and sneaker culture, while embodying leadership and customer engagement skills.

Qualifications

• Minimum 2 years of retail experience.
• Strong product knowledge about streetwear and sneaker culture.
• Experience supervising and coaching team members.

Responsibilities

• Lead the team to provide outstanding customer experiences.
• Maintain high customer satisfaction through product knowledge.
• Achieve sales targets and KPIs.

Skills

Customer Service

Leadership

Problem-Solving

Communication

Job description

The Team:

JD Sports is a sports-fashion retail company committed to inspiring the emerging generation of globally minded consumers through the universal culture of sport, music, and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. As our retail stores expand across Canada, we continue to develop a diverse and inclusive work culture. JD sets the global standard for retail experience by delivering authentic brands in a premium environment, emphasizing store presentation and customer engagement.

The Role:

We are seeking an Assistant Store Manager for our CF Carrefour Laval location. Join our growing team at JD Sports Canada. Your main responsibilities will include delivering excellent customer service, fostering team growth, and ensuring operational excellence through managerial tasks such as scheduling, inventory management, and employee performance evaluation.

Key Duties/Responsibilities:

• Lead the team to provide outstanding customer experiences through coaching and motivation while driving sales.
• Maintain high customer satisfaction by possessing strong product knowledge.
• Train and develop team members focused on delivering exceptional experiences to our community.
• Achieve sales targets and KPIs.
• Ensure sales, customer experience, merchandising, visual presentation, and operational standards are met.
• Act as a liaison between customers, sales associates, and store leadership.
• Stay informed about product knowledge and trends to meet customer needs.
• Contribute to a positive and inclusive work environment.
• Support key initiatives in partnership with the Store Manager.
• Proactively grow the business through community outreach.
• Prioritize company culture, personal growth, and self-awareness.
• Deliver memorable experiences by sharing our products passionately with the community.

Skills/Experience/Knowledge needed:

• Minimum 2 years of retail experience.
• Passionate about streetwear and sneaker culture, with strong product knowledge.
• Experience supervising, training, and coaching sales associates.
• Confident in engaging customers to provide elevated service.
• Motivated by enthusiasm for interacting with customers and athletic products.
• Strong problem-solving, decision-making, and financial analysis skills.
• Adaptable to a rapidly changing omni-channel retail environment.
• High ethical standards, integrity, and trustworthiness.
• Flexible availability, including nights, weekends, and holidays.
• Leadership qualities: inspiring, dynamic, warm, compassionate, results-driven, and celebratory of success.