Retail Assistant Manager

Staples Canada; Newmarket; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

PTO and Personal Days

Performance bonuses

Learning & Development programs

Job summary

Staples Canada in Newmarket, Ontario is seeking an Assistant Manager to drive operational and sales excellence, ensuring exceptional experiences for customers and associates. You will enable a customer-first mindset through coaching and strong leadership, focusing on empowerment and growth.

You will lead hiring, onboarding, and development of the team, with accountability for achieving sales targets and delivering outstanding customer service.

Qualifications

• 2–3 years of retail management experience with sales targets.
• Experience leading, coaching, and developing talent.
• Excellent communication and interpersonal skills.
• Ability to operate in a fast-paced environment with strong prioritization.

Responsibilities

• Lead and coach the team to deliver exceptional customer service and sales performance.
• Drive customer-first experiences and build long-term partnerships, including business customers.
• Attract, train, develop, and engage associates with regular coaching and feedback.
• Ensure compliance with policies, inventory management, and brand standards.
• Maintain daily communication with the team and execute sales tools.

Skills

Retail management

Coaching

Customer service

Communication

Job description

Responsibilities

As an Assistant Manager, you will enable operational and sales excellence, ensuring that both our customers and associates have exceptional experiences. You will break down barriers and actively seek meaningful partnerships, using curiosity and a solutions mindset to build relationships and drive business growth.

Additionally, you will create an environment focused on high performance, results, and a customer-first mentality through leading by example and effective coaching. Your responsibilities will include hiring, onboarding, training, and developing our team with a focus on empowerment and growth.

• Customer Experience: Lead and coach the team to provide exceptional customer service. Engage with customers, offer tailored products and services, and handle escalated customer situations. Provide leadership and guidance to ensure our customer experience is seamless and focused on longer term partnerships, especially with our business customers.
• Sales Leadership: Drive an inspired and recognition approach through your team to enable strong sales-focused partnerships with our customers. Create an environment through your leadership in which all our Sales Associates can be their best for our customers. Utilize sales and metrics reports to create action plans and achieve business results.
• Team Development: Attract, train, develop, and engage associates. Provide clear and regular coaching and feedback to enable continuous improvement and career-centered development. Manage performance appraisals and career action plans.
• Operational Excellence: Ensure compliance with Health & Safety, Asset Protection, Privacy, Policies, and Procedures. Manage inventory, merchandising, and brand standards.
• Communication: Maintain daily communication with the team. Ensure consistency and execution of all sales and customer engagement tools.

Qualifications

• 2-3 years of retail management experience, with direct accountability for achieving sales and service targets.
• Experience in leading, coaching, developing talent, and managing teams with a customer and sales-focused approach.
• Excellent communication and interpersonal skills; people are inspired by your communication skills.
• Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.

Benefits

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• PTO and Personal Days
• Performance bonuses
• Learning & Development programs
• And more...

EEO Statement

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability.

If you have a disability or special need that requires accommodation, please let us know.