Assistant Store Manager

Farm Boy Inc.; Burlington; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in the retail sector is seeking an Assistant Store Manager to support day-to-day operations in Burlington. The role involves ensuring quality service, managing teams, and maintaining compliance with company policies. Ideal candidates will have strong managerial experience, particularly in the food industry, and be committed to providing exceptional customer service.

Benefits

Accommodation available for applicants with disabilities

Qualifications

• 5-7 years of progressive managerial experience in retail, preferably in perishable food.
• Willingness to complete food safety certifications within 6 months.
• Fluency in English; French is an asset.

Responsibilities

• Assist Store Manager in daily operations and management.
• Provide superior customer service and maintain effective communication.
• Support store operations including inventory management and scheduling.

Skills

Customer Service

Team Building

Organizational Skills

Analytical Skills

Interpersonal Skills

Education

Post-secondary education in business

Tools

Microsoft Office

Job description

Job Description

This position is responsible for assisting the Store Manager in the day-to-day operation and management of the assigned store. The duties performed must ensure a quality service approach to all employees, customers, and suppliers, in a manner consistent with the Farm Boy Way.

• Provide superior customer service supporting Farm Boy's vision of the best fresh shopping experience.
• Collaborate with Store Manager, Department Managers, and Retail Specialists to execute strategies aimed at achieving financial and operational goals.
• Maintain consistent and effective communication, including coaching, team huddles, sharing metrics, product knowledge, and adherence to policies and procedures.
• Participate in team development activities such as interviewing, training, performance reviews, coaching, motivation, and recognition, while maintaining confidentiality and trust.
• Promote and ensure compliance with company policies, procedures, and HR directives.
• Assist in implementing health and safety programs, and act on recommendations from the Joint Health and Safety Committee.
• Engage in community events to promote Farm Boy’s community presence.
• Support store operations including inventory management, ordering, merchandising, invoicing, scheduling, and payroll.
• Ensure store security, proper opening and closing procedures, and respond to emergencies or after-hours alarms.
• Maintain financial records, manage cash handling, oversee refunds, and ensure accurate reporting and documentation.
• Perform other related duties as required.

Qualifications

• Typically requires post-secondary education in business, with 5-7 years of progressive managerial experience in retail, preferably in the perishable food industry, or equivalent education and experience.
• Successful completion or willingness to complete within 6 months: Public Health Food Handler certification, Smart Serve, Level A First Aid, and CPR certification.
• Strong knowledge of the retail industry, food products, and quality standards.
• Ability to work efficiently in a fast-paced environment while maintaining priorities.
• Excellent organizational, interpersonal, and analytical skills.
• Proven team-building and team participation skills.
• Ability to learn manual and automated systems/tools.
• Proficiency in computer software such as Microsoft Office.
• Flexible schedule including weekends, evenings, and holidays.
• Fluency in English; French is an asset.

Work & Sensory Environment

• Provide service to multiple departments, working under multiple deadlines.
• Stand and walk for extended periods during shifts.
• Lift, carry, or handle heavy objects as required.

Additional Information: Accommodation is available upon request for applicants and employees with disabilities.