Assistant Store Manager - Full Time - Mapleview Mall

L’OCCITANE Group (B Corp); Burlington; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading company in the beauty sector seeks an Assistant Store Manager for their Burlington location. This role emphasizes creating a unique shopping experience while fostering a positive team culture. Ideal candidates will have retail leadership experience and a passion for customer service.

Qualifications

• Experience leading teams in retail or hospitality settings.
• Basic technological proficiency is necessary.

Responsibilities

• Foster a warm and inviting atmosphere for customers.
• Create personal experiences and provide knowledgeable service.
• Conduct training sessions to enhance product knowledge.

Skills

Leadership

Communication

Customer Service

Sales Innovation

Team Culture

Job description

Assistant Store Manager - Full Time - Mapleview Mall

Who You Are

As an Assistant Store Manager at L’Occitane, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working closely with the Store Manager, you'll orchestrate a symphony of sensations that leaves a lasting impression on everyone who walks through our iconic yellow doors. You will contribute to creating a unique and environmentally conscious shopping experience for customers while upholding our commitment to sustainability and ethical practices.

The Fundamentals Of What You’ll Do

• Be the Host : Foster a warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for customers, appealing to their sight, smell, touch, taste, and hearing.
• Prioritize Guest Experience : Create personal experiences and provide knowledgeable service to guide guests in selecting products tailored to their preferences.
• Keep an Open Mind : Embrace feedback and grow from it, supporting our commitment to an open communicative culture.
• Let Success Drive You : Organize with the Store Manager to conduct regular training sessions to enhance product knowledge, customer service skills, and overall performance.
• Foster a Team Culture : Adjust management strategies to accommodate different communication styles and personalities within the team.
• Communicate with Care : Demonstrate leadership by providing guidance and support to store staff, fostering a positive and inclusive team culture.

We Value Hearing From Individuals Who Possess

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Who We Are

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

Employment is subject to verification of references and background check investigation.

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