Assistant Store Manager

Dollarama; Amherstburg; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Company matched pension

Tailor-made training

Career development

Job summary

Dollarama in Canada is seeking an Assistant Store Manager to support daily operations and staff leadership. You will help with merchandising, stocking, and handling shipments while delivering outstanding customer service and resolving escalated issues.

Ideal candidates have at least two years of retail experience and two years in a supervisory role, with open availability across days, evenings, and weekends. A commitment to safety and team development is essential.

Qualifications

• Minimum two years of retail experience.
• At least two years in a supervisory or management role.
• Open availability including days, evenings, weekends.
• Strong leadership, communication, and decision-making skills.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Assist the Store Manager with daily operations and staff management.
• Support merchandising, stocking, and receiving shipments.
• Provide excellent customer service and resolve escalated issues.
• Train, coach, and develop employees.

Skills

Leadership

Customer service

Communication

Decision-making

Multitasking

Job description

The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store Manager’s absence.

Daily Tasks (but not limited to)

• Assisting the Store Manager with operations and staff management.
• Helping with merchandising, stocking, and unpacking daily shipments.
• Providing exceptional customer service and resolving escalated issues.
• Training, coaching, and developing employees.
• Performing cash management, store opening and closing duties as needed.
• Assigning tasks to the team and ensuring store safety and cleanliness.
• Conducting regular performance evaluations and providing feedback.
• Ensuring adherence to company policies and safety standards.
• Maintaining visual merchandising standards.
• Responsible for hiring and performance management.

What Do You Need to Succeed?

• Minimum of two (2) years of retail experience.
• At least two (2) years in a supervisory or management role.
• Open availability (day, evening, weekend).
• Strong leadership, communication, and decision-making skills.
• Ability to multitask and prioritize in a fast-paced environment.

Why Join Our Team?

• Stimulating and diverse working environment.
• Competitive compensation and benefits package*
• Company matched pension plan*
• Tailor-made training and integration program.
• Career development opportunities within the company.
• Applicable to full-time employees only. Full-time status is achieved after 25 hours/week for sixteen consecutive weeks (with one week grace period below 25 hours).

Artificial intelligence is used solely as an evaluation tool to support the recruitment process. It never makes rejection decisions. All final decisions are made by a human recruiter.