ASSISTANT SSC MANAGER - CANADA

Mohawk Industries, Inc.; Edmonton; On-site; CAD 55,000 - 75,000; Full time

Job summary

Dal-Tile, a subsidiary of Mohawk Industries, is seeking an Assistant SSC Manager to lead our Canada team. This role requires strong leadership, a focus on customer service, and the ability to manage warehouse and purchasing activities.

You will train and supervise associates, coordinate deliveries, and monitor staff performance while upholding safety and company policies. A solid background in warehouse operations and office administration is essential.

Qualifications

• HS diploma or equivalent; some college preferred; knowledge of Word, Excel, Lotus Notes; Forklift certification.
• 5+ years of customer service and warehouse experience.

Responsibilities

• Trains and leads associates in customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
• Coordinates delivery truck deliveries and maintenance.
• May perform a variety of customer service, warehouse, and office administration duties as necessary.
• Acts as the contact person for various computer systems.
• Provides feedback to management regarding staff performance evaluations.
• Responsible for the overall operations with regards to freight, shrink, margins and overtime.
• Assures customer confidence is achieved on a consistent basis.
• Ensures associates follow standard safety procedures in order to be in compliance with safety program corporate standards.
• May assume management responsibilities in the absence of the SSC or Stone Manager.
• May perform other related duties as required.

Skills

Customer service

Leadership

Warehouse operations

Training

Communication

Time management

Safety

Education

HS diploma or equivalent, some college preferred

Tools

Word

Excel

Lotus Notes

Forklift Operator certification

Job description

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ASSISTANT SSC MANAGER - CANADA

Date: Sep 1, 2026

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

Dal-Tile is currently seeking an exceptional Assistant Manager to join our TEAM! As the Assistant Manager we need some who will management skills that will lead our associates, train, purchasing and staff performance evaluations.

Primary Objective

Ensures daily store operations are performed in accordance with company policies and procedures .

Major Function and Scope

• Trains and leads associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
• Coordinates delivery truck deliveries and maintenance.
• May perform a variety of customer service, warehouse, and office administration duties as necessary.
• Acts as the contact person for various computer systems .
• Provides feedback to management regarding staff performance evaluations.
• Responsible for the overall operations with regards to freight, shrink, margins and overtime.
• Assures customer confidence is achieved on a consistent basis.
• Ensures associates follow standard safety procedures in order to be in compliance with safety program corporate standards.
• May assume management responsibilities in the absence of the SSC or Stone Manager.
• May perform other related duties as required.

Experience and Knowledge Required

• HS diploma or equivalent experience; [some college preferred]; Computer Software Knowledge (Word, Excel, Lotus Notes), Certified Forklift Operator
• 5 or more years customer service and warehouse experience.

Math skills; Organization Skills, Training, Communication and “Multi-tasking” abilities; time management; leadership, teamwork, judgement, safety conscious.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company RRSP, Employee Purchase Discount, and Tuition Reimbursement.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.