CUSTOMER SVC REP II - SSC CANADA

Mohawk Industries; Vancouver; On-site; CAD 58,000 - 78,000; Full time

Benefits offered by this job

401k Match

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile, the largest manufacturer of tile and natural stone in the United States and a subsidiary of Mohawk Industries, is seeking a Customer Service Representative to join our team. As the Customer Service Representative, you will service walk‑in customers, answer inquiries, provide samples and complete sales transactions, while coordinating with internal teams to ensure orders are accurate and timely.

We offer a competitive salary, a comprehensive benefits package, and opportunities for

Qualifications

• High School Diploma or GED equivalency required.
• 3+ years call center or customer service experience.
• Textile industry knowledge preferred.
• Excellent oral and written communication skills.

Responsibilities

• Service walk-in customers and answer inquiries.
• Process sales orders and complete transactions.
• Coordinate with internal teams to address order issues from entry to delivery.
• Maintain positive relationships with customers externally and internally.
• Respond to customer needs in a timely manner.

Skills

Communication skills

Call center experience

MS Word

MS Excel

Customer service

Education

High School Diploma or GED

Tools

ACD system

Job description

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

Customer Service Representative

Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone who is ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, provide samples and complete sales transactions.

Primary Objective

To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues. Establishes and maintains positive business relationships, internally and externally, to promote company goals. Under directed supervision, following documented procedures and processing standards, performs basic duties related to customer service.

Major Function and Scope

Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management in a call center environment.

Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).

Responsible for keying in orders, processing faxes and preparation of reports.

Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.

Responds to customer needs.

Participates in special projects and performs additional duties as required.

Experience And Knowledge Required

High School Diploma or GED equivalency required.

3+ years call center or customer service experience. Focus on customer account management preferred. Prior textile industry knowledge is preferred.

Competencies

Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required. Good voice quality that is conversational and professional. Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards. Ability to demonstrate strong organizational and problem-solving skills required. Ability to demonstrate strong interpersonal relationship building skills. Must have a moderate level of computer skills in Word and Excel. Must be detail oriented with the ability to multi-task, manage priorities and manage time effectively. Ability to work in a fast-paced environment.

Other Pertinent Job Information

While performing the duties of this job, the employee is regularly required to stand, use hands and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch or crawl. The employee may sit, climb, balance, talk or hear. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.