Assistant SSC Manager - Canada

Dal-Tile Corp.; Edmonton; On-site; CAD 55,000 - 75,000; Full time

Job summary

Dal-Tile Corp. is seeking an Assistant Manager to lead store operations and supervise associates, emphasizing customer service, purchasing and warehouse duties. The role requires supervising staff performance, coordinating deliveries, and maintaining safety standards across daily operations.

The candidate will act as a liaison for various computer systems and may assume responsibilities in the manager's absence, ensuring consistent customer confidence and smooth freight and margin management.

Qualifications

• HS diploma or equivalent with some college considered.
• Computer literacy: Word, Excel and Lotus Notes; forklift certification desirable.
• 5+ years in customer service and warehouse roles.

Responsibilities

• Trains and leads associates in customer service, order management, purchasing, warehouse duties, office administration, truck management and system processes.
• Coordinates delivery truck deliveries and maintenance.
• May perform a variety of customer service, warehouse and office administration duties.
• Acts as the contact person for various computer systems.
• Provides feedback to management regarding staff performance evaluations.
• Responsible for freight, shrink, margins and overtime.
• Assures customer confidence is achieved on a consistent basis.
• Ensures safety procedures are followed to comply with corporate standards.

Skills

Customer service

Leadership

Multi-tasking

Time management

Organization

Communication

Training

Teamwork

Safety conscious

Education

HS diploma or equivalent

Some college preferred

Certified Forklift Operator

Tools

Word

Excel

Lotus Notes

Job description

Dal-Tile is currently seeking an exceptional Assistant Manager to join our TEAM! As the Assistant Manager we need some who will management skills that will lead our associates, train, purchasing and staffperformanceevaluations.

Primary Objective:

Ensures daily store operations are performed in accordance with company policies and procedures.

Major Function and Scope:

• Trains and leads associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.

• Coordinates delivery truck deliveries and maintenance.

• May perform a variety of customer service, warehouse, and office administration duties as necessary.

• Acts as the contact person for various computer systems.

• Provides feedback to management regarding staff performance evaluations.

• Responsible for the overall operations with regards to freight, shrink, margins and overtime.

• Assures customer confidence is achieved on a consistent basis.

• Ensures associates follow standard safety proceduresin order tobe in compliance with safety program corporate standards.

• May assume management responsibilities in the absence of the SSC or Stone Manager.
• May perform other related duties as required.

Experience and Knowledge Required:

• HS diploma or equivalent experience; [some college preferred]; Computer Software Knowledge (Word, Excel, Lotus Notes),Certified Forklift Operator.

• 5 or more years customer service and warehouse experience.

Competencies:

Math skills; Organization Skills, Training, Communication and “Multi-tasking” abilities; time management; leadership, teamwork, judgement, safety conscious.