Assistant Rooms Manager

Park Hyatt; Toronto; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Complimentary meals during shift

Employer RRSP matching contributions

Complimentary hotel nights and Hyatt,™

Extended health and dental benefits

Tuition reimbursement

Great Place to Work certified 2023-202

Job summary

Park Hyatt Toronto is seeking an Assistant Rooms Manager to oversee operations in the Rooms division and lead a team toward superior guest service and financial performance. The role focuses on achieving property goals, maintaining standards, and ensuring efficient operations across guest services.

Responsibilities include coordinating with Sales/Marketing, supporting VIP guests, and driving upselling while maintaining high service levels and compliance with policies and safety guidelines.

Qualifications

• 2–5 years’ front desk/leadership experience preferred.
• Proficient in Excel, PowerPoint and Word; familiarity with hospitality software.

Responsibilities

• Ensure guest services are provided efficiently, courteously, and to standards.
• Collaborate with Sales/Marketing to optimize market mix and maximize room revenue.
• Greet regular and VIP guests and deliver personalized experiences.
• Coordinate with department heads for groups, VIPs and guests.
• Monitor cleanliness, comfort and guest amenities; improve guest satisfaction.
• Lead and motivate the team; align with property goals.
• Maintain relationships with travel agencies and partners.
• Plan upselling activities to increase room revenue.
• Build relationships with guests and prospects.

Skills

Front desk experience

Leadership & supervision

Multitasking

Guest service excellence

Communication

Tools

Excel

PowerPoint

Microsoft Word

Hospitality software

Job description

Summary

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Organization- Park Hyatt Toronto

Summary

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best.

Located in the heart of Yorkville, Park Hyatt Toronto offers sophisticated luxury, exceptional culinary experiences, and intuitive service in one of the city's most iconic destinations. With striking architecture, thoughtfully designed spaces, and a commitment to personalized hospitality, we create memorable experiences for our guests while providing meaningful opportunities for our colleagues to grow and thrive.

Why should you work at the Park Hyatt Toronto?

• Complimentary meal during shift
• Employer RRSP Matching Contributions
• Complimentary hotel nights and discounts at Hyatt properties around the world
• Extended Health and Dental benefits for you and your dependents 30 days after joining
• Tuition reimbursement program
• 2023, 2024 and 2025 Great Place to Work Certified

Summary

About the Role – Assistant Rooms Manager

Salary Range: $55,000 ~ $65,000

As an Assistant Rooms Manager, responsible for the execution of all operations in the rooms area departments and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals to ensure the smooth and efficient running of all operational aspects of the Rooms Division.

Some of the responsibilities include:

• Ensures all guest services are provided efficiently, courteously, and according to department standards.
• Works closely with Sales and Marketing to support the right market mix and maximize room revenue.
• Welcomes regular and VIP guests and supports a personalized guest experience.
• Coordinates with department heads to ensure groups, VIPs, and guests are handled accurately and promptly.
• Inspects hotel areas to ensure cleanliness, comfort, and guest amenities are maintained.
• Leads efforts to improve guest satisfaction.
• Monitors competitor hotels and business trends.
• Maintains strong relationships with travel agencies, local businesses, and airlines.
• Plans and supports upselling activities to increase room revenue.
• Builds relationships with current and potential guests.

Administration

• Maintains and updates the Department Operations Manual, policies, procedures, and service standards.
• Ensures the division’s administrative duties, records, and forms are properly maintained.
• Keeps guest history records accurate and up to date.
• Maintains the Guest Experience Management system.
• Prepares the annual Rooms Business Plan in line with the hotel’s goals and associate needs.

Payroll and Productivity Management

• Manages staffing and payroll effectively through proper scheduling, cross-training, and multitasking.
• Ensures productivity meets Hyatt standards and operational requirements.
• Manages payroll, utilities, equipment, and other costs responsibly.
• Supports the use of new technology and equipment to improve productivity.
• Reviews and approves invoices and purchase requests for Rooms equipment and supplies.

People Management

• Recruits, selects, trains, and develops Rooms associates.
• Supervises associates and ensures they follow hotel policies, procedures, and applicable laws.
• Delegates responsibilities appropriately while supporting associate development.
• Promotes company training programs and works with Learning and Development on training initiatives.
• Ensures Managers and Team Leaders actively support associate training and development.
• Provides training to improve associates’ skills and knowledge.
• Ensures associates understand and follow hotel rules and regulations.
• Monitors associate morale and provides regular feedback and coaching.
• Conducts annual performance reviews and provides honest, constructive feedback.
• Communicates the hotel’s values and guiding principles to all associates.

General

• Attends and contributes to meetings as required.
• Ensures all associates provide courteous and professional service.
• Responds to guest and associate concerns and ensures proper follow-up.
• Follows all applicable laws, hotel policies, and health and safety requirements.
• Supports the safety, development, and well-being of all associates.
• Maintains high standards of personal presentation and grooming.
• Builds positive relationships with guests and colleagues.
• Represents the hotel and Hyatt professionally at all times.
• Performs other reasonable duties as assigned and adapts to the changing needs of the hotel and industry.

Qualifications

• A minimum of 2-5 years’ front desk experience as a hotel manager is preferred.
• Proficiency in Excel, PowerPoint, and Microsoft Word and hospitality software.
• A proven track record of being able to lead a team and to multitask.
• Flexibility and a willingness to work beyond scheduled hours, including on weekends.
• An ability to identify areas in need of change or improvement to offer guests an excellent hotel experience.
• Understanding of and compliance with hotel policies and regulations and communicating these clearly to the staff.
• Reporting on daily operations in a timely manner.

All Candidates must be in possession of identification proving authorization to work in Canada. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Should you be contacted for a job opportunity, please inform the Human Resources department if you need any accommodations.