Assistant Resident Manager, Live-In

Skyline Group of Companies; St. Thomas; On-site; CAD 37,000 - 45,000; Full time

Benefits offered by this job

Rent included apartment

Utilities included

Parking included

Health & dental benefits

Job summary

Skyline Group of Companies seeks an Assistant Resident Manager for properties in St.Thomas, Ontario. You will support day-to-day building operations, assist with maintenance, leasing inquiries, and ensure a welcoming, safe environment for residents.

The role emphasizes customer service, strong communication, and the ability to handle multiple tasks in a fast-paced setting. The compensation includes a $41,000 annual salary plus an apartment, utilities, parking, and employer-paid health & dental

Qualifications

• Experience in residential property management or customer service.
• Strong communication and organization skills.
• Hands-on, team-oriented with problem solving ability.

Responsibilities

• Assist with day-to-day building operations, including cleaning common areas and maintenance tasks.
• Support resident satisfaction by responding to tenant questions and service requests.
• Assist with leasing activities by responding to inquiries, showing units, and providing rental information.
• Maintain records and complete administrative duties (logbooks, leases, filings, emails).
• Help with apartment turnover including inspections, cleaning, and minor repairs.
• Assist with exterior property upkeep (garbage, groundskeeping, snow removal, salting).

Skills

Customer service

Communication

Organization

Team player

Problem solving

Job description

• Location:St.Thomas, Ontario, Canada
• Job Type: Full-Time
• Schedule: Rotating Schedule, Weekends + On-Call Availability required
• Compensation Includes:
  • $41,000annually, inclusive of rent for provided apartment.
  • Utilities & Parking Included
  • Employer Paid Health & Dental Benefits

Are you passionate about providing top-notch customer service in residential property management? Look no further! We are seeking driven, professional & energetic candidates to join our Residential Operations team for the position of Assistant Resident Manager located at our properties located in St.Thomas, Ontario.

As an Assistant Resident Manager, you’ll be an important part of keeping our residential communities clean, safe, and welcoming. Working as part of the Residential Operations team, you’ll support day-to-day building operations through resident service, administrative support, cleaning, minor maintenance, and follow-up with current and prospective tenants. If you enjoy helping people, taking pride in your surroundings, and being hands-on in your work, this is a great opportunity to make a meaningful impact in the everyday lives of our residents while representing Skyline’s commitment to service excellence.

What You’ll Be Doing

• Assist with day-to-day building operations, including cleaning common areas, completing assigned general maintenance tasks, and helping keep the property safe, clean, and welcoming.
• Support resident satisfaction by responding to tenant questions, concerns, and service requests with professionalism, timeliness, and care.
• Assist with leasing activities by responding to rental inquiries, welcoming prospective residents, conducting unit showings, and providing information on available rental opportunities.
• Maintain accurate records and complete administrative duties such as logbooks, applications, leases, inspections, emails, filing, rent-related documentation, and regulatory compliance records as required.
• Help with apartment turnover by supporting move-in and move-out inspections, suite cleaning, and minor repairs or painting as required.
• Assist with exterior property upkeep, including garbage removal, groundskeeping, flower beds, snow clearing, salting, and seasonal maintenance tasks.

What You Bring

• A strong customer service mindset and a genuine desire to create positive experiences for residents and prospective tenants.
• Excellent communication skills with the ability to listen, build rapport, and respond respectfully to concerns or disputes.
• Strong organization, attention to detail, and time management skills with the ability to balance multiple priorities.
• A hands-on, team-oriented approach with the ability to work independently, show good judgment, and problem solve effectively.
• Previous experience in residential property management, customer service, cleaning, maintenance, or a related field is considered an asset.

Why You’ll Love It Here

• Professionalism - Work with people who are passionate about doing great work and helping each other succeed.
• Respect - Build meaningful connections with colleagues, residents, and communities while helping make everyday living even better.
• Integrity - Be proud to work for an organization that does the right thing, even if it’s not the easy thing.
• Drive - Bring your ambition and energy to a company that encourages you to reach your potential.
• Efficiency - Work smarter with streamlined processes, innovative tools, and a team that’s always looking for better ways to make an impact.

Who We Are

Skyline is a capital management company that acquires, develops, and manages real estate properties and clean energy assets, and offers them as private alternative investment products.

We offer our employees competitive pay, benefits, employee savings plan matching, time-off for volunteering opportunities, on-going training, growth potential and so much more! Our workplace culture empowers staff at all levels to become involved in supporting and building vibrant communities.

We are an equal opportunity employer committed to diversity and accessibility. Accommodations are available upon request by contacting Skyline Human Resources at [e-mail].

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