Assistant Resident Manager

Force Inspection Services; Colwood; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Robust performance bonus program

Field level bonus program

Investment opportunities in realestate

Health and Dental plan in Canada

Extended Health and Dental

Professional Development and ongoing训练

Life changing charitable projects

Long term employment

Job summary

Assistant Resident Manager role with Traine Construction & Development and Mainline Living Property Management based at the Marakai apartment community in Colwood, BC. You’ll assist the Property Manager with leasing activities, resident relations, financial administration, and maintenance coordination to drive occupancy and retention.

The position supports compliance with tenancy legislation and safety standards while contributing to a collaborative on-site team that emphasizes a people-first

Qualifications

• 2+ years’ experience in residential property management, leasing, or administration.
• Post-secondary education in business, real estate, or a related field preferred.
• Proven ability to support occupancy, arrears, renewals, and resident satisfaction goals.
• Strong administrative and organizational skills with attention to detail.
• Basic understanding of budgeting, rent rolls, and financial reporting.
• Excellent customer service and communication skills.
• Experience supporting leasing activities and resident relations.
• Knowledge of BC Residential Tenancy Act and property operations.
• Proficiency in Yardi, SuiteSpot, or similar property management software.
• Skilled in Microsoft Office Suite (Word, Excel, Outlook).
• Team-oriented, adaptable, and able to manage multiple priorities.
• Valid driver’s license and reliable transportation.
• Willingness to occasionally work evenings or weekends as needed.

Responsibilities

• Support the Property Manager with daily property operations, administration, and reporting.
• Maintain accurate resident records, leases, and documentation in compliance with company standards.
• Assist with rent collection, arrears follow-up, and lease renewals.
• Act as a primary point of contact for resident inquiries, concerns, and complaints, ensuring timely resolution.
• Coordinate communication between residents, contractors, vendors, and internal head office teams.
• Conduct property tours, respond to leasing inquiries, and support leasing efforts to achieve occupancy targets.
• Process rental applications, verify references, and prepare lease agreements.
• Coordinate maintenance requests, track open work orders, and follow up to ensure completion and resident satisfaction.
• Ensure show suites and common areas are well always maintained and presentable.
• Support resident engagement initiatives and community-building events.
• Build and maintain positive relationships with residents, service providers, and internal stakeholders.
• Ensure compliance with fire safety regulations, Occupational Health & Safety standards, and company policies.

Education

Post-secondary education in business, real estate, or a related field

Tools

Yardi

SuiteSpot

Property management software

Microsoft Office

Job description

Your Career at Mainline Living Starts Here

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• Base Pay $60,000.00 - $75,000.00 / Year
• Job Category Property Managment, Property Manager, Leasing
• Employee Type Full Time

Contact information

• Phone [phone]

Description

Do you want to be part of a team that makes a difference by building amazing rental communities across Canada? A high-performing team that values learning and development while giving back to local communities? Consider joining our dynamic team at Traine Construction & Development and Mainline Living Property Management as an Assistant Resident Manager.

The Assistant Resident Manager plays a key support role in the day-to-day operations of a residential community. Working closely with the Property Manager, this position assists with leasing activities, resident relations, financial administration, and maintenance coordination to ensure smooth property operations and a positive resident experience. The Assistant Resident Manager helps drive occupancy and retention, supports compliance with tenancy legislation, and contributes to a collaborative, high-performing on-site team that reflects Mainline Living’s people-first culture.

This position is based out of our Marakai apartment community in Colwood, BC.

Key Responsibilities

• Support the Property Manager with daily property operations, administration, and reporting.
• Maintain accurate resident records, leases, and documentation in compliance with company standards.
• Assist with rent collection, arrears follow-up, and lease renewals.
• Act as a primary point of contact for resident inquiries, concerns, and complaints, ensuring timely resolution.
• Coordinate communication between residents, contractors, vendors, and internal head office teams.
• Conduct property tours, respond to leasing inquiries, and support leasing efforts to achieve occupancy targets.
• Process rental applications, verify references, and prepare lease agreements.
• Coordinate maintenance requests, track open work orders, and follow up to ensure completion and resident satisfaction.
• Ensure show suites and common areas are well always maintained and presentable.
• Support resident engagement initiatives and community-building events.
• Build and maintain positive relationships with residents, service providers, and internal stakeholders.
• Ensure compliance with fire safety regulations, Occupational Health & Safety standards, and company policies.

Qualifications and Experience

• 2+ years’ experience in residential property management, leasing, or administration.
• Post-secondary education in business, real estate, or a related field preferred.
• Proven ability to support occupancy, arrears, renewals, and resident satisfaction goals.
• Strong administrative and organizational skills with attention to detail.
• Basic understanding of budgeting, rent rolls, and financial reporting.
• Excellent customer service and communication skills.
• Experience supporting leasing activities and resident relations.
• Knowledge of BC Residential Tenancy Act and property operations.
• Proficiency in Yardi, SuiteSpot, or similar property management software.
• Skilled in Microsoft Office Suite (Word, Excel, Outlook).
• Team-oriented, adaptable, and able to manage multiple priorities.
• Valid driver’s license and reliable transportation.
• Willingness to occasionally work evenings or weekends as needed.

In return for your hard work and dedication, you will be rewarded with a very competitive salary (based on experience) and a full range of benefits, including:

• Robust performance bonus program
• Field level bonus program
• Investment opportunities in real estate projects
• Ranked top 10% Health and Dental plan in Canada
• Extended Health and Dental
• Professional Development and ongoing training
• Opportunities to be involved in life changing charitable projects
• Long term employment

By joining our team, you'll find yourself working amongst a group of friendly, team-oriented individuals who strive to deliver exceptional results.

Traine Construction and Development has been in business for 25 years; based in Kelowna, BC and working throughout Canada on multi-family residential construction projects for our property management division, Mainline Living, to operate. We create communities that residents are proud to live in and we are proud to operate. From Ontario to British Columbia, Traine prides itself on building excellent multi-family communities and great careers! By joining our team, you'll find yourself working amongst a group of friendly, team-oriented individuals who strive to deliver exceptional results.