Assistant Property Manager 2-person Team

Realstar; Ottawa; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading property management firm is seeking an Assistant Property Manager to join their team in Ottawa. The role involves providing excellent customer service, maintaining cleanliness in common areas, and assisting with minor maintenance tasks. Candidates should have previous cleaning experience, good communication skills, and the ability to perform minor repairs. This full-time position requires living on-site and includes weekend and on-call duties.

Qualifications

• Previous or similar cleaning experience.
• Professional and presentable appearance.
• Basic computer skills.

Responsibilities

• Greet and interact with residents in a friendly manner.
• Maintain cleanliness of all common areas.
• Assist residents with maintenance requests.

Skills

Cleaning experience

Communication skills

Ability to lift up to 50 lbs

Job description

Assistant Property Manager 2-person Team

Join to apply for the Assistant Property Manager 2-person Team role at Realstar

Position Overview

Realstar is a fully integrated management firm with over 50 years of experience in investment and property management. It is one of Canada's largest multi-residential asset managers, managing over 22,000 rental apartments across six provinces, with an asset value exceeding $5 billion. Headquartered in Toronto, it is part of the Realstar Group, which manages assets worth over $9 billion in Canada and the UK. Visit www.realstar.ca and www.realstargroup.com.

Role Description

The Assistant Resident Manager team is required to live on-site and work full-time, including every other weekend and on-call duties. The primary focus is to maintain a high standard of care for the property, including customer service, general cleaning, and minor maintenance repairs.

Responsibilities

Customer Service

• Greet and interact with residents in a friendly and professional manner
• Promote a welcoming atmosphere
• Provide excellent customer service and demonstrate a positive attitude
• Address resident concerns and service requests within 24 hours
• Follow up to ensure high resident satisfaction
• Handle administrative tasks such as processing applications, creating notices, and managing lease renewals
• Organize and execute resident events (e.g., holiday parties, summer barbecues)

General Cleaning

• Maintain cleanliness of all common areas
• Handle cleaning chemicals safely and knowledgeably
• Perform thorough cleaning of vacant units to ensure they are move-in ready
• Dust fire hose cabinets, bells, and elevator tracks
• Monitor and clean garbage chutes and recycling rooms
• Coordinate garbage collection with city waste schedules
• Understand safe handling of cleaning materials (WHMIS)
• Perform yard maintenance, snow removal, and salting as needed

Property Maintenance

• Assist residents with maintenance requests
• Conduct daily walkthroughs to identify minor deficiencies
• Report safety hazards or significant issues to supervisors
• Assist in HVAC monitoring and troubleshooting minor electrical, plumbing, and boiler issues
• Help schedule and oversee repair activities

Fire Safety

• Understand fire and life safety systems
• Assist in emergency procedures

Qualifications

• Previous or similar cleaning experience
• Professional and presentable appearance
• Basic computer skills
• Ability to perform minor repairs and mechanical tasks
• Ability to lift up to 50 lbs
• Good communication skills

Application Process

Send resumes to [e-mail]. Only shortlisted candidates will be contacted. Realstar values diversity and encourages applications from Indigenous Peoples, persons with disabilities, women, visible minorities, LGBTQ+ persons, and multilingual individuals. Accommodation is available upon request.