Assistant Manager, Sales

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Assistant Manager, Sales

The Assistant Manager, Sales supports the Manager, Sales by providing day to day supervision and guidance to associates in an effort to achieve the highest standards of luxury sales and service.

Specific responsibilities include (but are not limited to) the following:

1. Provide sales floor supervision by spending the majority of the time on the selling floor
2. Coach and train associates to maintain luxury standards and achieve customer service targets
3. Resolve customer issues and/or complaints and keep manager informed
4. Make recommendations on changes and/or solutions to enhance customer sales and service standards
5. Actively participate as a training facilitator for sales and service programs and other company training programs as required
6. Assist in the launch and maintenance of selling tools and sales and service programs
7. Assist associates in developing, maintaining and growing an active store client base and strong customer relationships
8. Participate in the recruitment and selection of associates
9. Assign work and assignments to associates as required
10. Provide feedback to Manager, Sales on inventory performance, merchandising presentation standards, customer trends and issues
11. Provide input into associate performance assessments and appraisals, performance improvement plans
12. Assist in organizing and conducting regular department team meetings and help keep the team informed on upcoming sales and service initiatives
13. Maintain high standards of merchandise presentation at all times
14. Maintain day to day operational awareness of leased businesses within area to ensure seamless customer service, elevating issues to Manager as required
15. Model leadership behaviours that promote a culture of open communication, employee development and trust
16. Maintain all Health & Safety practices to code
17. Perform other duties as assigned

The ideal candidate:

1. 1-3 years supervisory experience with accountability for sales and service
2. Proven track record of exceeding sales and profit targets
3. Is adaptable and comfortable with change
4. Retail selling experience in a luxury environment preferred
5. Confident and effective communication (written & verbal) and interpersonal skills
6. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
7. Entrepreneurial spirit

The measures of success:

1. Contribution to financial objectives
2. Individual objectives linked to the achievement of department goals
3. Feedback from internal and external clients

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range: Minimum Wage

Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount.