Assistant Manager, RS

Maple Leaf Sports & Entertainment Partnership; Toronto; On-site; CAD 55,000 - 56,000; Full time

Job summary

Maple Leaf Sports & Entertainment Partnership (MLSE) is seeking a Hospitality & F&B leader for Real Sports Bar Grill in Toronto to guide front-of-house service, uphold standards, and drive guest experience. You will coach supervisors, manage inventory, and ensure health & safety compliance in a dynamic sports venue.

The role offers a competitive compensation range and benefits. Apply by the stated deadline, with MLSE emphasizing equity, diversity, and inclusion across the organization.

Qualifications

• 3-5 years of experience in hospitality, events and/or experiential marketing.
• Strong track record of collaborating with cross functional partners.
• Strong understanding of sponsorship and financial reporting.
• Outstanding communicator, both written and verbal.
• Creative, problem solving and analytical approach.
• Self-motivated and eager to take on new challenges.
• Solid understanding of MS Office Suite (Word, Excel, and PowerPoint).
• Knowledge of Photoshop and Illustrator is a plus.
• Knowledge of the sports and entertainment industry.

Responsibilities

• Support a service team in the front-of-house area of the restaurant.
• Provide leadership and direction by handling standards of quality, service, safety, and profit for the restaurant.
• Coach, train, develop, and empower the Supervisors and front-of-house Service teams.
• Perform inventory checks and maintain accurate stock.
• Assist in expediting food orders to the dining room.
• Resolve order discrepancies quickly and effectively.
• Supervise the floor during service; respond to customer concerns.
• Ensure closing duties are completed in an accurate manner.
• Document service issues and resolutions.
• Assist with the development of business plans and implement strategies in compliance with the approved plan.
• Ensure compliance with all related regulations such as those pertaining to Health & Safety and AGCO.
• Carry out administrative functions pertaining to hiring, scheduling, payroll, performance reviews, coaching, counselling and discipline.
• Adhere to MLSE service standards, policies and Collective Bargaining Agreement.
• Lead by example in team management and development, utilizing a “one team” approach; ensure departmental integrity and winning vision are intact.
• Help foster a culture that unites and empowers our employees to create extraordinary moments.

Skills

Leadership

Communication

Collaboration

MS Office

Photoshop

Illustrator

Tools

MS Office Suite

Photoshop

Illustrator

Job description

Powered by Passion. United by Purpose. Build for Impact. At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one. We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose. From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League. We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club. Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities -- and we’re just getting started. This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves. So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.

Job Description RS (Real Sports Bar Grill) is Toronto’s premier sports and entertainment destination – where stadium energy meets upscale hospitality. Voted ESPN’s #1 sports bar in North America, Real Sports is home to a jaw-dropping 39-foot HD screen, a 100-foot bar, multiple customizable event spaces, and an atmosphere built for unforgettable moments. Located next to Scotiabank Arena, it’s the ultimate spot to catch every pitch, goal and buzzer-beater – plus live DJ’s, a 30-foot lounge bar, VIP suites, and a stage for live music. Whether it’s game night, a business lunch, private event or weekend celebration, Real Sports offers handcrafted food, an unrivaled bar experience, a modern design and world-class hospitality – all under one roof. As a valuable member of Real Sports, your leadership, passion, and commitment to teamwork will contribute to inspiring others, ensuring MLSE's quality service and safety standards are upheld and the key objectives of the Food and Beverage department are met.

Responsibilities

• Support a service team in the front-of-house area of the restaurant.
• Provide leadership and direction by handling standards of quality, service, safety, and profit for the restaurant.
• Coach, train, develop, and empower the Supervisors and front-of-house Service teams.
• Perform inventory checks and maintain accurate stock.
• Assist in expediting food orders to the dining room.
• Resolve order discrepancies quickly and effectively.
• Supervise the floor during service; respond to customer concerns.
• Ensure closing duties are completed in an accurate manner.
• Document service issues and resolutions.
• Assist with the development of business plans and implement strategies in compliance with the approved plan.
• Ensure compliance with all related regulations such as those pertaining to Health & Safety and AGCO.
• Carry out administrative functions pertaining to hiring, scheduling, payroll, performance reviews, coaching, counselling and discipline.
• Adhere to MLSE service standards, policies and Collective Bargaining Agreement.
• Lead by example in team management and development, utilizing a “one team” approach; ensure departmental integrity and winning vision are intact.
• Help foster a culture that unites and empowers our employees to create extraordinary moments.

Qualifications

• 3-5 years of experience in hospitality, events and/or experiential marketing
• Strong track record of collaborating with cross functional partners
• Strong understanding of sponsorship and financial reporting
• Outstanding communicator, both written and verbal
• Creative, problem solving and analytical approach
• Self-motivated and eager to take on new challenges
• Solid understanding of MS Office Suite (Word, Excel, and PowerPoint)
• Knowledge of Photoshop and Illustrator is a plus
• Knowledge of the sports and entertainment industry

Compensation Range/Rate: $55,000 - $56,000 Bonus, vacation, competitive benefits, and many exciting perks are also included.

Please apply by: Sunday, October 4 at 11:59 pm

At MLSE, we are committed to building an equitable, diverse and inclusive organization.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

If you have difficulty using our online application system and you need an accommodation due to a disability, please email [e-mail]. This email is only for accommodation requests. Resumes sent to this email address will not be considered.