Assistant Manager, RS

Argonauts Holdings Limited Partnership; Toronto; Presencial; CAD 55.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus

Vacation

Competitive benefits

Descripción de la vacante

Maple Leaf Sports & Entertainment Partnership (MLSE) in Toronto is seeking an experienced hospitality leader to supervise front-of-house operations, coach supervisors, and ensure service quality across venues. The role emphasizes teamwork, safety compliance, and delivering exceptional guest experiences in a dynamic sports and entertainment environment.

The position offers a competitive compensation range ($55,000–$56,000 CAD/year) with bonus, vacation, and comprehensive benefits, reflecting

Formación

• 3-5 years in hospitality, events and/or experiential marketing
• Strong cross-functional collaboration
• Sponsorship knowledge and financial reporting
• Outstanding written and verbal communication
• Creative, problem solving and analytical mindset
• Self-motivated and eager to take on challenges
• Proficient in MS Office; Photoshop/Illustrator a plus

Responsabilidades

• Support front-of-house service team and leadership standards
• Coach and develop Supervisors and frontline staff
• Perform inventory checks and stock management
• Expedite food orders and ensure timely service
• Resolve order discrepancies promptly and effectively
• Supervise service floor during peak times and address customer concerns
• Ensure closing duties and administrative tasks are completed
• Contribute to business planning and strategy execution
• Ensure compliance with Health & Safety and AGCO regulations
• Lead by example and promote a unified team culture

Conocimientos

Leadership

Communication

Collaboration

Creative problem solving

Analytical thinking

Self-motivated

Team management

Herramientas

MS Office (Word, Excel, PowerPoint)

Photoshop

Illustrator

Descripción del empleo

Powered by Passion. United by Purpose. Build for Impact.

At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities - united as one.

We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.

From the ice to the pitch, the hardwood to the digital arena, we're proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.

Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we've invested more than $45 million into Ontario communities – and we're just getting started.

This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.

So, if you're ready to play with purpose, grow with passion, and win as one, we'd love to have you on our team.

We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we're looking for.

Job Description

RS (Real Sports Bar Grill) is Toronto's premier sports and entertainment destination – where stadium energy meets upscale hospitality. Voted ESPN's #1 sports bar in North America, Real Sports is home to a jaw-dropping 39-foot HD screen, a 100-foot bar, multiple customizable event spaces, and an atmosphere built for unforgettable moments.

Located next to Scotiabank Arena, it's the ultimate spot to catch every pitch, goal and buzzer-beater – plus live DJ's, a 30-foot lounge bar, VIP suites, and a stage for live music. Whether it's game night, a business lunch, private event or weekend celebration, Real Sports offers handcrafted food, an unrivaled bar experience, a modern design and world-class hospitality – all under one roof.

As a valuable member ofReal Sports, your leadership, passion, and commitment to teamwork will contribute to inspiring others, ensuring MLSE's quality service and safety standards are upheld and the key objectives of the Food and Beverage department are met.

RESPONSIBILITIES

• Support a service team in the front-of-house area of the restaurant.
• Provide leadership and direction by handling standards of quality, service, safety, and profit for the restaurant.
• Coach, train, develop, and empower the Supervisors and front-of-house Service teams.
• Perform inventory checks and maintain accurate stock.
• Assist in expediting food orders to the dining room.
• Resolve order discrepancies quickly and effectively.
• Supervise the floor during service; respond to customer concerns.
• Ensure closing duties are completed in an accurate manner.
• Document service issues and resolutions.
• Assist with the development of business plans and implement strategies in compliance with the approved plan.
• Ensure compliance with all related regulations such as those pertaining to Health & Safety and AGCO.
• Carry out administrative functions pertaining to hiring, scheduling, payroll, performance reviews, coaching, counselling and discipline.
• Adhere to MLSE service standards, policies and Collective Bargaining Agreement.
• Lead by example in team management and development, utilizing a "one team" approach; ensure departmental integrity and winning vision are intact.
• Help foster a culture that unites and empowers our employees to create extraordinary moments.

QUALIFICATIONS

• 3-5 years of experience in hospitality, events and/or experiential marketing
• Strong track record of collaborating with cross functional partners
• Strong understanding of sponsorship and financial reporting
• Outstanding communicator, both written and verbal
• Creative, problem solving and analytical approach
• Self-motivated and eager to take on new challenges
• Solid understanding of MS Office Suite (Word, Excel, and PowerPoint)
• Knowledge of Photoshop and Illustrator is a plus
• Knowledge of the sports and entertainment industry

Job Posting Compensation Range/Rate

$55,000 - $56,000

Bonus, vacation, competitive benefits, and many exciting perks are also included.

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran