assistant manager, restaurant

Van Tea Cafe; Richmond; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Supervisor to oversee daily activities in a bustling café environment. The ideal candidate will have 3-5 years of experience in a supervisory role, adept at training staff, managing inventory, and ensuring compliance with health and safety regulations. This role involves planning operations, addressing customer concerns, and implementing marketing strategies to enhance service delivery. Join a vibrant team where your leadership will make a significant impact on customer satisfaction and operational success.

Qualifications

• 3-5 years of experience in a supervisory role in a fast-paced environment.
• Strong skills in customer service and staff training are essential.

Responsibilities

• Plan and organize daily operations while ensuring health and safety regulations.
• Train staff and conduct performance reviews to maintain service quality.

Skills

Customer Service

Staff Training

Operational Planning

Performance Review

Inventory Management

Health and Safety Compliance

Marketing Implementation

Complaint Resolution

Tools

MS Office

Point of Sale System

Job description

Experience: 3 years to less than 5 years

Work Setting: Urban area

Tasks:

1. Plan and organize daily operations
2. Train staff
3. Determine type of services to be offered and implement operational procedures
4. Conduct performance reviews
5. Organize and maintain inventory
6. Ensure health and safety regulations are followed
7. Negotiate arrangements with suppliers for food and other supplies
8. Participate in marketing plans and implementation
9. Address customers' complaints or concerns
10. Provide customer service

Supervision: 11-15 people

Computer and Technology Knowledge:

1. MS Office
2. MS Windows
3. MS Word
4. Point of sale system

Transportation / Travel Information: Public transportation is available

Work Conditions and Physical Capabilities:

1. Fast-paced environment
2. Work under pressure
3. Physically demanding
4. Combination of sitting, standing, walking