Restaurant Assistant Manager

PENN Entertainment; Area G (Forster Creek/Mount Assiniboine); On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company that is transforming the entertainment landscape! As part of a dynamic team, you will oversee restaurant operations, ensuring an exceptional guest experience while fostering a fun and collaborative work environment. With a focus on career growth, you'll enjoy a competitive rewards package that includes wellness programs and performance bonuses. This role not only emphasizes customer service excellence but also offers the opportunity to innovate and enhance restaurant offerings. If you thrive in a fast-paced setting and are passionate about delivering outstanding service, this position is perfect for you.

Benefits

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Qualifications

• 1+ year experience in fast-paced food service or similar environment.
• Excellent written and oral communication skills required.

Responsibilities

• Supervise restaurant staff to ensure effective operations.
• Deliver exceptional guest service and resolve complaints.
• Monitor adherence to health department regulations.

Skills

Customer Service

Communication Skills

Team Leadership

Problem Solving

Education

High School Diploma

Bachelor’s Degree in related field

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Provide direct and general supervision to restaurant staff in order to ensure effective and efficient operation of assigned restaurant operations.
• Deliver internal and external guest service the Cactus Petes way. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.
• Staff, schedule, evaluate, train, develop and monitor team members.
• Understand department objectives, standards, guidelines and budget to achieve effective supervision of department; adjust daily schedule according to business levels.
• Increase restaurant revenues through research and taking positive steps to adjust or change menu offerings, service, portion control, presentation and waste.
• Promote the courteous treatment of customers and team members including resolving complaints, answering questions and providing general service.
• Ensure food servers, bus persons and other restaurant personnel are meeting or exceeding service standards.
• Maintain control of the restaurant to ensure staffing levels are appropriate based on business volumes.
• Create and maintain records, reports and other documentation as required to meet company and business expectations.
• Observe and monitor staff adherence to health department regulations.
• Assist in developing and implementing department management plans including budgets, labor schedules and systems of accountability.
• Assist in developing and implementing policies, procedures and rules including operations manuals, to promote compliance with company and regulatory guidelines.
• Ensure proper communication between front of house and back of house operations while taking ownership of all responsible areas.
• Ensure periodic quality checks for all products and service, i.e., greeting times.
• Monitor work areas to ensure cleanliness standards are achieved and customer requests are addressed and resolved.
• Oversee and ensure all stations are properly stocked and set up.
• Oversee and ensure all equipment and working conditions are well maintained.
• Maintain the viability and integrity of all restaurant operations.
• Perform other duties as assigned by management.

BRING US YOUR BEST.

• High school diploma or equivalent required.
• Minimum of one (1) year experience preferred in a fast-paced food service or similar environment.
• Bachelor’s Degree in related field or equivalent experience preferred.
• Excellent skills in both written and oral communication.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Must be at least 21 years of age.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.Follow us.

Equal Opportunity Employer