Assistant Manager - Metropolis at Metrotown

Geox; Burnaby; On-site; CAD 45,000 - 60,000; Full time

Job summary

A top footwear company is seeking an Assistant Manager to lead store operations and enhance customer experience. The role requires managing personnel, analyzing sales performance, and ensuring store standards. Candidates with 2+ years in a retail setting and strong interpersonal skills are encouraged to apply.

Benefits

Merchandise discount program

Career advancement

Group benefit plan

Qualifications

• Minimum 2 years’ experience in the retail industry.
• Strong analytical and organizational skills.
• Communication skills for articulate engagement.

Responsibilities

• Manage onboarding and training of staff.
• Analyze sales reports to maximize opportunities.
• Ensure health and safety standards.

Skills

Communication skills

People management

Quantitative analytical skills

Organizational skills

Interpersonal skills

Education

University/College Degree

Tools

Microsoft Excel

POS system

Job description

Come and join one of the world’s top footwear companies

GEOX is a Italian shoe manufacturer and retailer founded in 1995 by Mario Polegato. The brand name, Geox, was created from a mixture between the Greek word “geo” (earth), and “x”, a letter-element symbolizing technology.

At GEOX our vision is to put our absolute best in everything we do. We are always open to changing and improving . We identify , through constant research , the most advanced technologies and the latest trends , so that we can eventually incorporate them in our unique products .

GEOX, the shoe that breathes, is always on the lookout for talented, ambitious, motivated, and dynamic individuals to become part of our team:

WHY WORK WITH US!

• Merchandise discount program
• Career advancement
• Group benefit plan
  
  

Job title: Assistant Manager

Reports to:Store Manager

Key Responsibilities:

PEOPLE MANAGEMENT

• On-boarding: positively integrate new and promoted employees within the team and promote accelerated productivity
• Training: provide ongoing formal and informal training on GEOX Service Model, technologies, patents and new company initiatives to foster exceptional performance
• Evaluating: conduct daily/weekly ongoing evaluation using the Performance Tools to share informal and formal feedback for continuous improved performance
• Scheduling: live management of the schedule to react to business trends and manage payroll costs
• Fun Atmosphere – foster a fun and motivating work environment by building positive relationships & maintaining open two-way communication channels with the team and Head Office
  
  

SALES & STORE OPERATIONS

Sales Analysis:

• Analyze and review all store sales reports and action to maximize sales opportunities
  
  

Inventory Management:

• Follow, understand and execute all inventory handling procedures in a timely manner, including consolidations, recalls, markdowns and shipment receiving
• Maintain accurate store inventory including movements, processing damages, mismates, and investigating negative on hands
• Loss Prevention & Security: follow all operating and cash management policies & procedures to protect store assets and minimize loss, including proper administration
• Maintain Health & Safety Standards:
• Follow all health & safety standards to maintain a safe work environment for all staff and customers, including submitting incident reports as required
• Ensure all store staff follow ladder safety policy
  
  

Store Set-up & Organization:

• Set up all areas of the store such as stockrooms, cash desks, communication boards and operational binders to standard
• Keep all areas of the store organized, including stockrooms, POP storage, bathrooms, and store administration
  
  

Communication:

• Maintain all staff communication boards with current and up-to-date information
• Effective email management to share relevant corporate and store information with the store team
• Participate in management and store meetings to align the team on sales and operational objectives and achieve budgets
• Measures of Performance: Store Sales Results, Store Inventory Results, Health & Safety Audit Results, Incident Reports, Discrepancy Reports, Store Visit Report
  
  

Customer Experience

Service Model Ambassador

• Lead by example
• Ensure every team member delivers the GEOX Service Model in every customer interaction in a friendly, helpful and sincere way that results in an exceptional shopping experience
• Resolve customer service discrepancies in a positive and professional manner for a win/win outcome
• Leverage all customer services to build further loyalty by capturing every customer e-mail to build Benefeet database and offering GEOX@Home where necessary
  
  

Visual Merchandising Ambassador

• Ensure all corporate visual directives are read, understood and applied by all staff
• Uphold brand presentation by maintaining visual standards at all times
• Ensure store visual standards are adapted to react to the business results while preserving brand integrity
• Uphold physical store maintenance standards in order to create a functional, safe, clean and brand propelling store environment
  
  

Brand Ambassador

• Passionate and knowledgeable of all GEOX technologies, products and patents
• Knowledgeable in communicating all aspects of product including store collections, best sellers and seasonal product trends
• Facilitate all staff learning to confidently and passionately interact with every customer
  
  

Position Requirements:

Minimum 2 years’ experience in the retail industry in a results focused and customer centric retail environment (preferably fashion apparel/footwear)

Education:

University/College Degree or commensurate retail experience

Required Skills:

• Communication skills - ability to clearly communicate & articulate key ideas and concepts with people at all levels of the business
• Solid people management & interpersonal skills – proven ability to coach staff to increase sales performance & further retail career development
• Strong quantitative analytical skills: can extract and interpret information to justify business decisions
• Strong computer and system skills – proficiency in Microsoft Excel and POS system
• Knowledgeable of business and financial concepts- understand key retail performance metrics, and can connect results to business decisions and personal work tasks
• Organizational skills - can manage multiple tasks to meet objectives and critical deadlines; able to execute to plan
  
  

HOW TO APPLY:

Pleaseapply on line

We thank all candidates for their interest in GEOX Shoes, however only those with relevantexperience and chosen for interviews will be contacted

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