Assistant Manager II

DOLLAR TREE STORES CANADA, INC.; Kelowna; On-site; CAD 45,000 - 55,000; Full time

Job summary

DOLLAR TREE STORES CANADA, INC. is seeking an Assistant Store Manager in Kelowna to support store operations and customer service. The role involves maintaining a positive and organized environment while supervising staff and ensuring store standards.

This position requires strong communication skills and the ability to manage responsibilities such as team development and merchandising. The ideal candidate will have experience in retail management and a passion for providing exceptional customer service.

Qualifications

• Ability to lift up to 55 lbs from floor to above shoulder height.
• Experience in retail or grocery store management preferred.
• Strong interpersonal and written communication skills.

Responsibilities

• Assist with day-to-day store operations.
• Help customers with inquiries and concerns.
• Supervise and train store associates.

Skills

Customer service skills

Team management

Communication skills

Problem solving

Education

High school diploma or equivalent

Job description

We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development.

Full time. Location: 215-2469 Hwy 97, Kelowna, British Columbia V1X 4J2.

Duties and Responsibilities

• Assist with store functions and day-to-day store activities
• Help customers in a positive, approachable manner and address any questions or concerns they may have
• Help organize, and transfer merchandise from delivery truck to stockroom to sales floor as needed and ensure seasonal areas are maintained
• Perform opening and closing procedures as needed
• Process all corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information requests and any additional communications related to store activities
• Maintain promotional effectiveness of store‑front fixtures and displays
• Assist in ordering merchandise, processing damaged merchandise, record keeping (including payroll, scheduling and cash register deposits and receipts) and loss prevention
• Maintain areas of the store, including a well‑stocked sales floor and organized stockroom, to company standards
• Protect and secure all company assets, including store cash
• Adhere to policies and procedures including safety guidelines and ensure all store associates follow company policies and procedures
• Help the Store Manager supervise, train, and develop Store Associates
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned

Qualifications

• High school diploma or equivalent is preferred; ability to read, interpret, and explain operational directives (e.g., merchandise schematics, etc.) is required
• Store management experience in retail, grocery, or drug store environment is preferred
• Must be able to lift up to 55 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Strong communication, interpersonal, and written skills are required
• Ability to work in a high‑energy, team environment is required
• Exceptional customer service, organizational, and communication skills are required
• Strong problem solving and decision‑making skills are required

EEO Statement

At Dollar Tree Canada, we value a workplace where each team member has the tools to reach their full potential and the insights and innovation that diverse teams bring. We support candidates with disabilities throughout the recruitment process. Please let us know about any individual accessibility needs throughout the hiring process.