Assistant Manager - Food & Beverage Operations

Delta Hotels and Resorts®; Kelowna; On-site; CAD 59,000 - 73,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Marriott International in Kelowna, BC is seeking a Management-level leader to supervise Food and Beverage daily operations, ensuring adherence to policies, standards, and the operating budget.

The role involves ordering supplies, supervising staffing, delivering exceptional guest service, and coordinating regular quality checks, with a focus on upholding brand service culture and customer satisfaction.

Qualifications

• High school diploma or GED with 3 years in F&B or related area.
• 2-year degree in Food Service Management or Hospitality with 1 year experience.
• Leadership and budgeting experience preferred.

Responsibilities

• Assists in managing day-to-day F&B/culinary operations and budgets.
• Provides exceptional customer service and guest relations.
• Coordinates supplies, staffing, and compliance with policies and procedures.
• Monitors quality and brand service culture across shifts.

Skills

Staff supervision

Budget management

Customer service

Operations coordination

Team leadership

Education

High school diploma or GED

2-year degree in Food Service/Hotel & Restaurant Management

Job description

Additional Information

Job Number

26118844

Job Category

Food & Beverage & Culinary

Location

1310 Water Street, Kelowna BC V1Y 9P3, Canada VIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Management

Pay Range

$58,896-$73,000 Annually

Bonus Eligible

Y

Job Summary

Supervises Food and Beverage (F&B)/culinary daily operations, and monitors compliance with all F&B policies, standards, and procedures. Assists in the ordering of F&B supplies, cleaning supplies, and uniforms. Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met. Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Day-to-Day Operations

• Orders Food and Beverage (F&B) supplies, cleaning supplies and uniforms.
• Supervises daily F&B/culinary shift operations and monitors compliance with all F&B policies, standards and procedures.
• Supports and supervises an effective monthly self inspection program.
• Operates all department equipment as necessary and reports malfunctions.
• Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Maintains the operating budget, and verifies that standards and legal obligations are followed.
• Celebrates and fosters decisions that result in successes as well as failures.
• Communicates areas that need attention to staff and follows up to verify understanding.
• Coordinates cleaning program in all F&B areas (e.g.,General clean), identifying trends and making recommendation for improvements.
• Follows property specific second effort and recovery plan.
• Maintains availablility and is approachable to all team members.
• Demonstrates knowledge of the brand specific service culture.

Providing Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Serves as a role model to demonstrate appropriate behaviors.
• Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.
• Takes proactive approaches when dealing with guest concerns.
• Sets a positive example for guest relations.
• Stays readily available/approachable for all guests.
• Reviews comment cards and guest satisfaction results with employees.
• Responds in a timely manner to customer service department request.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Performs hourly job function if necessary.
• Extends professionalism and courtesy to team members at all times.
• Maintains budgets, operating statements and payroll progress report.
• Performs other duties, as assigned, to meet business needs.

Equal Opportunity Employment

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.