Assistant Manager, Customer Experience, Richmond Centre

Canadian Tire Corporation; Richmond; On-site; CAD 50,000 - 75,000; Full time

Job summary

Join a forward-thinking company as a Retail Manager in a brand new store, where you will lead a dynamic team to deliver exceptional customer experiences. This role emphasizes coaching, mentoring, and developing staff while ensuring operational excellence and compliance with corporate standards. You will foster a positive and motivating work environment, driving results and maintaining high performance expectations. With a competitive salary and benefits, this is an exciting opportunity to grow your career in a collaborative network dedicated to diversity and inclusion.

Benefits

Health Benefits

Employee Discounts

Performance Bonuses

Career Development Opportunities

Qualifications

• 3-5 years of retail management experience required.
• Proven ability to coach and develop teams effectively.

Responsibilities

• Ensure execution of Customer Experience and resolve customer concerns.
• Lead implementation of standard operating procedures and compliance.

Skills

Coaching and Mentoring

Communication Skills

Organizational Skills

Retail Management

Problem Solving

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Basic Computer Skills

Job description

Come join our team in our brand new store!

What you’ll do

Customer Service

• Ensure the execution of the Customer Experience and provide resolution for all customer concerns.
• Offer an exceptional omni-channel experience by facilitating in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.

Operations

• Demonstrate and follow up on the execution of visual compliance standards, store maintenance, and pricing standards.
• Lead the implementation and execution of standard operating procedures (SOPs).
• Deliver annual corporate shrink targets through team education, enforcement of LP and audit standards, and strict inventory control.
• Ensure compliance with all corporate LP, Cash and Audit, and OH&S policies and procedures.
• Follow processes and systems for executing tech shop service programs, including maintenance and compliance standards.
• Create efficient store weekly schedules for sales and support functions.

Training

• Provide continuous feedback and coaching to management and team members based on key metrics and observed behaviors through huddles, one-on-one meetings, and performance management programs.
• Create development plans for staff; support and coach to improve performance gaps and conduct ongoing coaching for team improvement.

Leadership

• Act as a brand ambassador, promoting our stores, programs, brands, and people internally and externally.
• Effectively problem-solve, delegate, and follow up on tasks assigned to team members.
• Maintain SportChek performance management expectations, including feedback and coaching; apply progressive discipline where necessary.
• Promote and sustain a positive, motivating, and inclusive work environment that is safe and empowering.

What you bring

• Proven ability to coach, mentor, and develop department and store teams through setting expectations, communication, coaching, feedback, and ongoing support.
• Results-driven with the ability to build and manage daily and weekly plans for the department and store.
• Exceptional communication and organizational skills.
• Superior training and mentoring skills.
• 3-5 years of retail management experience required.
• High energy, enthusiasm, and a drive to succeed.
• Basic computer skills required.

At Canadian Tire Group of Companies, we foster an environment of transparency where contributions are recognized, valued, and fairly rewarded. Salary ranges from $50,000 to $75,000, complemented by benefits, bonuses, and additional compensation. #LI-LK1

About Us

At Sport Chek, we aim to discover what moves you and help build your career from there. As Canada's destination for footwear, apparel, and sporting goods, we believe sport and activity can shape your style, relationships, and mindset. Join a collaborative network of like-minded individuals across the Canadian Tire family, serving customers coast-to-coast. There’s a place for you here.

Our Commitment to Diversity, Inclusion, and Belonging

We are dedicated to creating an environment where everyone feels they belong, with diversity, inclusion, and equity integrated into all we do. We treat everyone with dignity and respect regardless of religion, nationality, gender, race, age, ability, language, sexual orientation, or identity. Our purpose is to make life in Canada better.

Accommodations

Inclusion is a core value. We welcome candidates from diverse backgrounds, including racialized individuals, Indigenous peoples, 2SLGBTQIA+ community, women, persons with disabilities, and more. If you need accommodations during the application or interview process, please inform us when contacted, and we will work with you to meet your needs.