Assistant Manager - Charm Diamond Centres (Place d'Orléans)

Kaizen Lab Inc.; Ottawa; On-site; CAD 25,000 - 37,000; Full time

Benefits offered by this job

Health and dental benefits

EFAP (Employee & Family Assistance)

Employee discount

Comprehensive training program

Yearly bonus

Job summary

Charm Diamond Centres is seeking a dynamic Assistant Manager to join our team. The role focuses on developing a high-performing jewellery retail team and delivering exceptional customer service.

The ideal candidate has a track record in sales, some retail management, and a passion for building strong customer relationships. Competitive compensation includes base hourly pay, commissions, and a yearly bonus.

Qualifications

• Previous management experience is preferred.
• Proven sales performance in a retail environment is valued.
• Jewellery retail background is a plus.

Responsibilities

• Coach, train, and develop a team of sales associates.
• Meet or exceed store sales standards and quotas.
• Set goals and motivate the team to achieve results.
• Manage schedules and staffing levels.
• Provide professional sales and service to customers.

Skills

Team leadership

Sales excellence

Customer service

Staff training

Scheduling

Job description

A career at Charm Diamond Centres is about celebrating the special moments in life.

We are there along the way as our customers become engaged, celebrate anniversaries, birthdays, graduations, and many more of life's milestones. These moments inspire us to make meaningful connections by providing an extraordinary personal shopping experience for each and every customer. We are honoured to help our fellow Canadians celebrate life's most special moments and turn those moments into lasting memories.

We are growing and looking for a dynamic and passionate AssistantManager to join our team.

The ideal candidate must be passionate about developing and building great teams that deliver industry-leading customer service. A solid track record of successful sales and some retail management with a jewellery background is considered an asset.

WHAT YOU'LL DO:

Some of the key responsibilities of this role are:

• Coach, train, and develop a team of sales associates
• Understand and strive to exceed all company sales standards
• Set goals and motivate the team to achieve results
• Control and meet store sales quotas and budgets
• Manage schedule and ensure proper staffing levels
• Create extraordinary shopping experiences by providing professional sales and service to all customers
• Understand and strive to exceed all company sales standards
• Maintain and rearrange merchandise displays
• Handle minor in-store repairs and jewellery cleaning
• Participate in and facilitate our customized training programs
• Follow all security and loss prevention procedures

WHAT YOU'LL BRING:

• Previous management experience is considered an asset
• Demonstrated sales excellence
• The ability to lead and work as part of a team and promote a positive work culture
• Exceptional customer service and communication skills
• A desire to build relationships and make connections with our customers
• Positivity, integrity, and a professional appearance
• The dedication to meet performance targets in a sales-driven environment
• Flexibility to work all shifts as required, including evenings and weekends

WHAT WE OFFER:

• Competitive compensation, including a base hourly wage, plus guaranteed commissions
• Industry-leading incentives, prizes, and yearly bonus based on sales levels
• A comprehensive employee training program
• Group health and dental benefits
• Employee & Family Assistance Program (EFAP)
• Employee discount

The wage range for this position is $18.50 - $27.00 based on experience. Total remuneration is based on performance and includes an hourly rate and guaranteed commissions, plus a yearly bonus based on sales levels.

If you are a dynamic and outgoing individual who is passionate about jewellery and meets these requirements, we would love to meet you!

CJ Ltd is proudly Canadian, family-owned and operated, and a Platinum member of Canada's Best Managed Companies program. With over 85 stores across the country, we are an equal opportunity employer and encourage individuals from diverse backgrounds to apply. We employ individuals without regard to race, age, religion, disability, gender, or national origin. Accommodations are available upon request for all individuals with disabilities for the recruitment and selection process.