Assistant Manager

Mphasis; Vancouver; On-site; CAD 167,000 - 251,000; Full time

Job summary

Mphasis in the USA is seeking an IT Manager to lead infrastructure operations, including Linux and Windows server environments, enterprise networks, cloud technologies, and security. You will manage a team of system administrators, network engineers, and helpdesk staff to ensure high availability and scalable IT services.

The role focuses on uptime, performance, disaster recovery, vendor management, budget planning, and driving modernization initiatives across on‑premise and cloud environments.

Qualifications

• Bachelor's degree in CS, IT, or related field.
• 8+ years of IT infrastructure experience.
• 3+ years leading infrastructure or operations teams.

Responsibilities

• Manage Linux (RHEL, Ubuntu, CentOS) and Windows Server environments.
• Oversee VMware and Hyper-V virtualization.
• Ensure uptime, performance, capacity planning, and disaster recovery readiness.
• Lead server migrations, upgrades, and modernization initiatives.
• Manage enterprise LAN/WAN, VPN, Wi‑Fi, and data center networks.
• Develop and enforce IT security policies and handle vulnerability remediation and audits.

Skills

IT Infrastructure

Team Leadership

Cloud Technologies

IT Security

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

VMware vSphere

Hyper-V

Active Directory

DNS/DHCP

Job description

IT Manager – Linux, Windows & Networking

Location: USA

Experience: 8-15 Years

Employment Type: Full-Time

Job Summary

The IT Manager is responsible for leading the organization's infrastructure operations, including Linux and Windows server environments, enterprise networking, cloud technologies, cybersecurity, and IT support services. The role ensures high availability, performance, security, and scalability of IT systems while managing a team of system administrators, network engineers, and support personnel.

Key Responsibilities

Infrastructure Management

• Manage and maintain Linux (RHEL, Ubuntu, CentOS) and Windows Server environments.
• Oversee virtualization platforms such as VMware and Hyper-V.
• Ensure system uptime, performance, capacity planning, and disaster recovery readiness.
• Lead server migrations, upgrades, and infrastructure modernization initiatives.

Network Management

• Manage enterprise LAN, WAN, VPN, Wi-Fi, and Data Center networks.
• Configure and monitor routers, switches, firewalls, load balancers, and network security appliances.
• Monitor network performance, availability, throughput, and latency.
• Implement network security controls and compliance requirements.

These responsibilities align with internal R&D IT networking support requirements.

Security & Compliance

• Develop and enforce IT security policies and standards.
• Manage vulnerability remediation, patch management, endpoint security, and access controls.
• Support audits and regulatory compliance initiatives (SOX, ISO 27001, NIST, etc.).
• Lead incident response and recovery activities.

Team Leadership

• Lead System Administrators, Network Engineers, and Helpdesk teams.
• Conduct performance reviews, mentoring, and career development planning.
• Manage resource allocation, project priorities, and operational KPIs.

Project & Vendor Management

• Lead infrastructure refresh, cloud migration, and digital transformation projects.
• Manage hardware, software, telecom, and cloud service vendors.
• Develop budgets, forecasts, and IT roadmaps aligned with business goals.
• Track project milestones, risks, and deliverables.

Operational Excellence

• Monitor service availability and SLA compliance.
• Implement automation using PowerShell, Bash, Python, or Infrastructure-as-Code tools.
• Maintain infrastructure documentation, standards, and operating procedures.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 8+ years of IT Infrastructure experience.
• 3+ years leading infrastructure or operations teams.

Strong Expertise In

• Linux Administration (RHEL, Ubuntu)
• Windows Server Administration
• Active Directory, DNS, DHCP, GPO
• VMware vSphere / Hyper-V
• Enterprise Networking (Cisco, Aruba, Juniper)
• Firewalls and VPN Technologies
• Storage, Backup, Disaster Recovery
• Microsoft 365 and Azure/AWS