Assistant Manager

Läderach; Toronto; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company that specializes in high-quality Swiss chocolate! As a Store Manager, you will lead a passionate team in delivering exceptional customer experiences while managing store operations. This role offers the chance to be creative, implement fresh ideas, and foster a positive work environment. With a commitment to quality and customer satisfaction, you will play a crucial role in achieving store goals and ensuring compliance with company standards. Enjoy a competitive salary, generous benefits, and the opportunity to work with chocolate every day!

Benefits

Competitive Pay

Dental, Vision, and Health Insurance

Employee Assistance Program

Exciting Working Environment

Unique Career Opportunities

Generous Discounts on Products

Chocolate at Work

Free Parking Spaces

Qualifications

• 3+ years experience in retail management with increasing responsibility.
• Strong leadership and customer service skills are essential.

Responsibilities

• Deliver outstanding customer experience and motivate staff.
• Oversee product sales, inventory, and staff scheduling.

Skills

Leadership Skills

Customer Service Skills

Staff Management

Attention to Detail

Proficiency in Microsoft 365

Tools

Point of Sale (POS) Systems

Job description

High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group, and the trend is rising. The company's headquarters are located in the canton of Glarus. Here, against a picturesque Alpine backdrop, we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams.

The Retail business unit comprises more than 200 chocolateries in 21 countries. Here we offer our chocolate specialties and invite customers to experience fresh chocolate in ever new ways. Want to be part of it too? Come and join us.

Store Manager

A Laderach Store Manager is a brand champion in providing top-notch shopping experience for all customers and a leader in providing a positive work environment for the retail team. The ideal Store Manager is a chocolate-lover with proven experience in effective retail shop and staff management. This role aids in the supervision of employees, is an example of excellent customer service, leads training plans and helps carry out the goals of the Regional Manager to meet the store quotas.

What you can expect

• You will deliver outstanding customer experience, motivating staff to provide superior customer service
• You oversee product sales and register duties, shop and shelf care, gift packaging and in-store order fulfillment.
• You will ensure the accuracy of Laderach seasonal staging and product merchandising.
• You will schedule effective staff shifts and coordinate store meetings / events.
• You will ensure the accuracy product merchandising and store inventory orders.
• You help achieve in-store compliance and loss prevention standards.
• You will act as a key communicator of corporate values to customers and employees.
• You will take on other role-related responsibilities as assigned by the Regional Manager.

What we expect from you

• You have at least 3 years of experience in a retail space with increasing levels of responsibility (ex-growth from associate level to shift lead / assistant manager)
• You are equipped with strong leadership, staff management and customer service skills.
• You are proficient Computer skills such as email use and management, Microsoft 365, data entry and spreadsheets, and POS.
• You are reliable with a flexible schedule, including weekend and holiday availability.
• You are quality-minded with keen attention to detail.
• You are proactive and efficient.
• You are passionate about chocolate.

What we offer you

• Competitive Pay
• Dental, Vision, and Health Insurance Free of Charge
• Employee assistance program
• An exciting working environment with motivated colleagues
• A position with lots of personal responsibility
• The opportunity to contribute fresh ideas
• An open and respectful feedback culture
• In-house and further external training
• Unique career opportunities
• Generous discounts on our products
• Chocolate at work
• Free parking spaces

Own it. Grow it. Make it fresh.

Sounds interesting? Then come join us. Jennifer Kassaras, Recruiting and Onboarding Manager .com / in / jennifer-kassaras-b52b2144 will be happy to answer your questions. You can also visit our career site : My Job Search

We are an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings are filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law. Our success and momentum to expand is only possible through the passionate drive of our diverse 2,500 employees, who come from more than 80 countries and represent various backgrounds, religious beliefs, and lifestyles.